Samrajyam Sunkara

– Proficient in utilizing Data Loader, Salesforce Inspector, and Workbench for inserting, updating, and bulk importing/exporting data from Salesforce.com objects. – Configured Profiles, Roles, and Permission Sets for all users in organization. – Designed and implemented Custom Apps, Objects, Fields, Buttons, Page Layouts, Tabs, Components, force pages, and Apex Classes tailored to application requirements. – Automated CI/CD processes, identified root causes of issues, and implemented preventive measures. – Hands-on experience with Azure DevOps for Deployment Activities, Repos, and Pipelines. – Generated and maintained application-related code coverage reports using Excel weekly. – Managed bulk user creation, setting up 500 to 1,000 PMT users based on business requirements. – Utilized Selenium IDE for automating password resets and mobile authentication for 500-1,000 users in various organisations. – Implemented DevOps processes for enterprise-level multi-org and multi-team environments. – Configured pipelines and branches using ANT Migration Tool for metadata deployments. – Participated in pre- and post-deployment activities and data migration tasks. – Provided training to new team members on environments and deployment process. – Performed merge-back activities when migrating code from higher to lower environments. – Raised and resolved production tickets for any issues encountered during daily operations. – Refreshed sandboxes from production to obtain latest code and managed post-refresh activities. – Handled ServiceNow tickets, monitored Azure Dashboards, managed pipeline releases, and ensured proper version control. – Refreshed sandboxes from production at beginning of each sprint. – Expert in creating new pipelines, automating manual tasks, and managing releases according to SDLC sprint cycles monthly.

– Handled the partners onboarding from end to end take care here operations – Created the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, using trailhead practices. – Created Profiles, Roles and Permission Sets for all the users in the organization – Used the Sandbox for testing the developed App after migrating some test data from client application. – Used to support team in supply operations and SOQL Queries to verify data on daily basis. – Use to resolve the service tickets assigned to me by analyzing the data into spreadsheets and Tableau. – Used Data Loader for insert, update, and bulk import or export of data(CSV) from sandbox practice objects. – Designing of payment structures using the tools and competitors metrics analysis. – Handling service and security management and Creating Azure tasks and Azure Dashboards in ADO. – Participated in one projects implementation and Configuration, support projects. – Handling service now tickets, taking care of Azure Dashboards, Pipelines release management. activities and version control management

– Handles the banking customers with TAT based tickets – Providing assitsance about all banking products – Making activations of all banking domains virtually – Processing of loans virtually with almost 21 products, banking and non banking supported products too. – CRM tracking for banking queries, and requirements of customers recaping process – End toi end services tickets sortedout. – Provided updates about banking, launched products with customers on daily basis – Cross department functional work support to be providded with us – Account activations with all base in my portforlio – Providing virtual support and TAT tickets closing on timeline basis