Sandeep Reddy

Lead Courier and Marketplace Operation of Uber Eats Hyderabad Hub, overseeing courier acquisition, marketplace efficiency, marketplace reliability, marketplace experience & courier engagement. Managed overall cost & funnel and marketplace health; launched Uber Eats in 2 cities. - In charge of new delivery partner acquisition for Uber Eats Hyderabad Hub; led a team of 7 to drive new user growth in 3 cities and resulted in 15% compounded MoM growth. - Formulated growth strategy and streamlined courier onboarding process; leveraged miscellaneous top of funnel channels and improved on funnel conversion; increased funnel speed from signup to first trip(usage) by 81% . - Built models and performed deep-dived quantitative analysis to understand user demographic and contribution; formulated insight and presented case for action to drive new user performance. - Launched 2 expansion cities in Hyderabad Hub; in charge of growth strategy formulation, setting up on the ground operation and standardizing process. Over-achieved target of new courier activation number by 110% within one month lead time. - Work with Central Marketplace team in launching experiments in increasing the spectrums of TOF efficiency, fraud detection quality, delivery quality as well as driver experience; resulted in courier failed rate being the lowest in APAC (below 0.3%).

• Run a highly efficient and partner obsessed in-person support center for all Uber partners in Hyderabad across multiple products. • Own all operational metrics for profitability, operational+cost efficiency and partner satisfaction. • Lead a team of 60+ Uber Experts and 1 FTE to deliver the highest standards of service excellence. • Responsible for hiring, mentoring, training and fostering the growth of all contingent workforce agents. • Collaborate with cross functional teams and provide support to multiple verticals as per business needs. Currently supporting- UberEats, Ancillary Revenue, BPO calling for Lost and Found, Market Intelligence, Marketing, UberCare, Policy Ops and Driver research teams. • Scale Uber footprint in Hyderabad to ensure ease of access for all partners and maintain same service standards across locations. Key Competencies: Build iconic teams, Stakeholder Management, Service Delivery & Excellence, Workforce Management, Customer Obsession.

Having disrupted India's hospitality segment to build OYO as Asia's largest branded network of hotels, we are always challenging the status quo to lead way for tech-enabled innovation. Manage P & L of OYO Rooms - - Responsible for End-to-End business development of the Cluster or city; includes planning and building short-term and long-term supply. - Launching and Building OYO's in new geographies. - Cross-functional approach - coordination with multiple teams (Operations, Sales, On boarding) in inter and Intra geographies. - Forecasting - Balance inventory growth with demand to ensure optimization.

Operational Excellence is an element of organizational leadership that stresses the application of variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.

What's OYO Rooms? OYO Rooms is a first marketplace of Branded Hotels and BnBs in India . Operating from Guragon and funded by SoftBank, Greenoaks Capital, Light Speed Venture Partners, Venture Nursery and Peter Thiel (Founder PayPal). Where are we? OYO is the largest chain of branded hotels and we have marked our presence at 160+ cities, including Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Pune, Jaipur, Chandigarh and Kolkata. What I Do ?I do an audit of different properties and provide a financial statement to the property management to transform the property into OYO standards(transformation) Handling and verifying accounts of various properties with the central reservation system (Reconciliation).(Operations) Vendor management for whole Hyderabad Hub, Finding new vendors to supply for ever growing demand. Single point of contact(operations and transformation) for Kurnool City.