Sandra Johnson

Lead complex transformation, migration, and integration projects/programmes for enterprise and public-sector clients. – Key Assignments: – Ghent University (2024–2025) – Project Manager (ICT) – Managed projects concurrently. – Provided budget planning, cost tracking, forecasting, and vendor financial evaluation. – Managed analysis phase for SAP EWM & SAP QM integration project for radioactive waste handling processes. – Delivered tender for SaaS solution including NIS2 security & data protection requirements. – Led retirement of legacy electronic purse. – Managed CMS upgrade (Plone), ensuring stable cutover and continuity. – BNP Paribas Fortis (2022–2023) – Senior Scrum Master / Feature Delivery Owner – Coordinated API integrations, data flows and release readiness across complex banking architecture. – Facilitated cross-squad dependency management and alignment across Agile@Scale framework. – Supported programme-level quarterly capacity planning, cost impacts, and risk scenarios – Coached scrum team. – Worked with Java & Cobol development teams on feature integration and delivery. – Smals (2022) – Product Owner, PaaS OpenShift Platform – Led delivery of new OpenShift Dedicated Cluster—a cloud-based platform used across government services. – Coordinated infrastructure, security, network and engineering teams. – Managed release planning, stakeholder alignment and ROI-driven backlog. – Telenet (2021) – ERP Project Manager – Part of PMO for multi-year programme migrating two retail organisations to Oracle Fusion Cloud. – Directed integration testing with suppliers and internal system owners. – Led Waterfall planning, RAID, supplier coordination and senior-level stakeholder communication. – Ypto / NMBS (2021) – IT Project Manager, SAP Ariba → ERP Integration – Led project initiation for SAP Ariba eProcurement integration with existing SAP ERP. – Contributed to financial assessment of integration scenarios and vendor proposal. – Produced and secured approval of full Project Management Plan. – Coordinated business, technical, integration and architecture teams. – Delhaize (2020-2021) – IT Project Manager – Managed integration of Salesforce Marketing Cloud with loyalty systems. – Coordinated project initiation for replacement of digital asset management platform, including RFP. – Metro/Makro (2019-2020) – Project Manager – Delivered POS → SAP integration via central cashier solution for 11 stores. – Coordinated development and testing across teams in Belgium, Germany and Romania. – Applied hybrid Waterfall/Agile delivery for incremental rollout. – European Commission (2018-2019) – Project Manager/ Scrum Master – Supported software release cycles for large web-based grant submission system (was developed using .NET framework) – Improved team flow, dependency management and multi-team coordination. – Coached scrum team.

– Delivered multiple Oracle Xstore POS implementations, many involving POS → ERP (SAP/Oracle) integrations. – Managed projects end to end applying schedule management, scope management, budget control, and stakeholder management. – Produced C-level steering reports. – Created and negotiated contracts for implementation projects. – Managed fiscal compliance upgrades across Belgium. End to end BPMN process model using Microsoft Visio. – Standardised internal fiscal compliance process for Belgian clients. – Directed teams of up to 15 across international locations.

– Managed automation of provisioning services for a global voice utility services programme.

– Managed relationship with offshore supplier Cognizant and negotiated a delivery contract with Accenture. – Advised on vendor framework. – Oversaw governance, performance, SLA compliance and risk mitigation. – Reviewed monthly steering committee material prepared by offshore partner Cognizant before submission to Steering Board.

– Delivered global rollout of Warehouse Management System (WMS) platform. – Supported datacentre migration (Netherlands → Prague) including post-migration issue coordination. – Led EMEA Service Desk optimisation programme.

– Managed major IT outsourcing supplier for the delivery of interfaces between a new mail despatch system and legacy systems (oversaw capex £3m/year) and supported infrastructure transformation programme. – Directed cost control, UAT governance, and change management. – Produced UAT guidelines for the business to support business compliance with contractual acceptance obligations. – Negotiated support and maintenance contracts.

– Managed multiple infrastructure management implementations across UK and Netherlands on time and within budget. – Carried out quality audits of ongoing implementation projects to determine whether projects were running properly and were meeting client's requirements on behalf of the new PMO. – Created and negotiated contracts for implementation projects. – Delivered ITIL-aligned processes, quality audits, and contract negotiation.

– Executed feasibilities studies and cost & benefit analysis (for Eurocard/Mastercard domain) – Participated in functional design of the merchant subsystem of a new back office system (Eurocard/Mastercard). Spent 6 months in Dallas (USA) for project. – Developed IT service management procedures (change management, incident management, and problem management) based on ITIL for an e-commerce project, which enabled online payments with credit and debit card, prior to delivered system going into production. Procedures to be used by project and new department. Used Visio for documenting processes and procedures. – Investigated and improved the software maintenance process at Interpay by applying knowledge. Used CommonKads and UML for process modelling.

– Designed and developed applications for clients in UK banking sector and NL telecommunications sector using COBOL and TAL (Tandem Applications Language). – Led test team of two for six months to carry out pre-production tests on telephone switches for the telecoms itemised billing system for the Dutch PTT. Pre-production tests involved analysing trends of live data and querying SQL database for investigation. – Created and executed acceptance tests for telecoms itemised billing system on behalf of the Dutch PTT. – Spent two weeks in Tampa (USA) to ensure quality of software provided by vendor. – Wrote data conversion software for mediation component of new telecoms itemised billing system for Dutch PTT. Used TAL programming language (Tandem mainframe) – Developed software security interface for security subsystem of the Customer Transaction Switch for Lloyds Bank in London. Spent two months in Boston (USA) for the design phase. Used COBOL programming language (Tandem mainframe). – Facilitated a functional study to implement BESS at Bank of Montreal in London