Sandrine Tueux

🚀 People Operations Leadership • 300+ employees • 9 countries (France, UK, Spain, Germany, US, Canada, Australia, Singapore, Israël) MANAGEMENT & STRATEGIC PROJECTS: • Managing team of People Ops Specialists • Onboarding experience redesign → improved employee satisfaction • Complete HRIS migration from BambooHR to Lucca → processes optimization (leaves, payroll, and so on) • CSE documentation compliance & French legal obligations implementation M&A & INTERNATIONAL EXPANSION: • HR integration lead for company acquisitions (due diligence, process harmonization) • International contract terminations (international legal coordination) • Subsidiary divestiture management (HR transition, documentation, compliance) • VIE program & international expansion support OPERATIONS & COMPLIANCE: • Employee lifecycle 300+ employees (contracts, payroll validation) • Multi-country benefits management (health insurance, pension, 401k, meal vouchers) • Legal compliance & reporting (Gender Equality Index, DUERP, BDESE, and so on) • AI-driven initiatives & HR process digitalization HR stack: BambooHR, Lucca, Silae, Justwork, Pramex platforms, Jira

🚀 Fintech scale-up • 300+ employees • 24 countries GLOBAL HR OPERATIONS LEADERSHIP: • End-to-end employee lifecycle: contracts, freelancers, EOR administration (70+ international contracts through Deel) • Payroll cycle oversight multi-country: process optimization, compliance checks • Management of People Ops Specialists STRATEGIC PROJECTS & INNOVATION: • Salary benchmarking & remote work policy (COVID → post-COVID transition) • International health insurance & parental benefits implementation • Migration of corporate travel platform (Okarito to Perk) • Company-wide events & annual seminar organization COMPLIANCE & LEGAL EXCELLENCE: • French legal obligations: workforce thresholds, compliance reporting • Gender Equality Index, DUERP, BDESE, Internal Regulations • Close collaboration with global teams (scaling processes) HR stack: Deel, Omnipresent, Silae, Perk, Lucca, Pennylane

🚀 Solo HR Leadership & Crisis Management - COVID Period Adaptation Full-scope HR operations • Talent Acquisition focus • Office Management HR OPERATIONS & TALENT ACQUISITION: • End-to-end recruitment process: sourcing, interviewing, candidate experience optimization • Employee lifecycle management: contracts, onboarding, performance reviews, exit interviews • Payroll coordination with external provider + variable elements management • HR Administration: compliance monitoring, probation follow-ups, employee relations COVID-19 CRISIS MANAGEMENT & ADAPTATION: • Rapid business continuity pivot: implemented emergency remote work policies during lockdown • Partial unemployment program management: communication, payroll impact coordination • Crisis communication: employee support during uncertainty periods • Process digitalization: adapted all HR processes for remote/hybrid workforce STRATEGIC HR PROJECTS & COMPLIANCE: • Collective agreement implementation and negotiation • Works Council (CSE) establishment and operational management • Office management coordination and vendor relationships SOLO EXPERTISE: • Single-person HR department: managed all People functions • Multi-hat capability: HR + Office Management + Payroll coordination • HR Assistant supervision and development

🚀 Operations & People Leadership - Office Cleaning Revolution 40 → 220 employees growth • 3 Team Leaders management → 200+ cleaning agents OPERATIONAL SCALE-UP & LEADERSHIP: • Led 450% workforce expansion (40 to 220 employees) with <2% turnover rate • Managed 3 Team Leaders overseeing 200+ part-time cleaning agents (CDI part-time) • Hands-on field management: unannounced on-site inspections for quality control & compliance monitoring • Direct agent performance coaching and working time schedule verification • End-to-end operations: client contract implementation, schedule optimization, site deployment • Cross-functional collaboration: Tech (mobile app development), Marketing (agent valorization) HR & PEOPLE OPERATIONS (Dual Role): • Massive recruitment campaigns during HR vacancy period • Employee lifecycle management: contract generation, probation period tracking, disciplinary procedures • Complex contract management: "Annexe 7" transfers (competitor site acquisitions) • Visa documentation verification & compliance for non-EU workforce • Performance management: probation follow-ups, terminations, disciplinary actions BUSINESS IMPACT & CLIENT SUCCESS: • Client satisfaction optimization & retention strategies • Revenue expansion: upselling daytime service packages • Billing accuracy & client relationship management • 160% increase in high-profile clients (Sendinblue, Partech, Algolia, Doctrine) INNOVATION & TECH COLLABORATION: • Collaborated with Tech team on mobile app development specifically designed for cleaning agents • User experience optimization based on field agent needs and workflows • Digital transformation of traditional cleaning operations

Human Resources • Recruitment: Identifying needs, posting job offers, sourcing candidates, conducting interviews, and developing KPIs • Onboarding & Offboarding: DPAE (mandatory employment declaration), contract management, probation period follow-up, handling contract amendments and renewals, mutual termination agreements • Leave and expense management • Personnel administration and payroll management • Implementation of a leave and absence tracking tool Accounting • Clients: Implementation of an invoicing tool, debt collection follow-up, and dispute management • Suppliers: Entry of supplier invoices • Daily cash flow monitoring and account reconciliation

Human Resources • Personnel Administration: Contract management, employee onboarding and offboarding processes, final pay settlements, probation period follow-up • Payroll Management: Implementation of payroll services in France, Italy, the Netherlands, and the United States • HR Platform Updates Accounting • Third-Party Management: Issuance and verification of client invoices and expense reports • Banking Management: Processing payments, following up on outstanding client payments • Daily Cash Flow Monitoring

R&D Center – Medical Selection and Claims Acceptance • Entered diagrams and data into the Back Office database of the pricing tool • Prepared materials for team events • Contributed to the development of the pricing tool’s documentation database, focusing on illustrations

Project: Development of an Information System for Sustainable Development Data Collection 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 • Defining and specifying key indicators to be created • Writing detailed job description sheets • Coordinating between Business Owners (MOA) and IT Teams (MOE) 𝐒𝐲𝐬𝐭𝐞𝐦 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 • Configuring the Sustainable Development Information System (report templates, customization) • Conducting performance and user acceptance testing • Reporting anomalies via the INDICIA interface 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 • Contributing to the creation of SNCF Group’s CSR report • Consolidating data at the Group level • Updating and monitoring reference databases

• Cours d'informatique Excel et Access aux Premières Années

• Customer Satisfaction & Logistics Improvement • Analyzed key causes of customer dissatisfaction related to delivery • Visited a logistics platform and proposed improvements to delivery processes • Implemented a return process for repairable spare parts at the Harlow site (developed an engineer kit, translated documents, and managed kit shipments)

Led activities for children aged 6 to 12