Sanjay Verma PMP

• End to End Project & Program Management Communication - 5 MNOs • Manage Project Plans and Payment milestones • Manage customer expectation/satisfaction & contractual deliverables • E2e Implementation & UAT process and User trainings • Implement Project governance & Agile Development & Testing process • Customer Analytics- Segmentation, Campaign Vs Revenue • Data Governance policy implementation – High Value projects

•End to End Project & Program Management Communication - 4 Projects • Project Plans, Tasks/ Issues Tracking on Jira Software •Manage customer expectation/satisfaction & contractual deliverables • E2e Implementation & UAT process and User trainings •Manage & mentor cross functional delivery team of 20 on Best Practices • Implement Project governance & Agile Development & Testing process •Process Improvement: scope, Work, Risks & Mitigation control • Customer Analytics- Segmentation, Campaign Vs Revenue •Upselling with innovative Business cases and advising clients • Data Governance policy implementation

Revenue Assurance & Fraud Management & Transformation. Manage delivery of transformation/ Upgrade solutions across multiple customer and projects in pan Africa Region. P&L ownership of the the account. manage cross function teams and stakeholders including 3rd party vendor contract management. manage Project/ programs revenue, Financial accounting, Project billing, streamlining processes. own and maintain the project scope, solution, design, processes, quality control. complex and high value projects delivery in parallel. Digital Technology Transformation Projects Bigdata & AIML project delivery. data Analytics and reporting, Fraud Analytics Data Analytics: Qlikview. customer engagement spanning multiple timezones and Languages. Improve Agile Development & Quality control process. Test Automation to ensure Quality assurance & Security compliance. Projects: Operators in Tunisia, Egypt, COmores, Saudi, Morocco

Project: WEDO RAID 8 RA implementation for Tunisia Telecom Project Management, Setup Project Governance, BSS Transformation, Service Delivery, Strategy and Business, Data Analysis & finding meaning from the Data, Fraud Analytiics, Manage multiple Projects, Revenue Assurance, identified & Saved Millions of Dollars in Revenue Leakage, KPI Reporting and Presentations.WEDO RAID solution handson, Agile Development Process, Team Management. Data Analytics & reporting with PowerBi & Tableau Fintech- Mobile wallet project Focus on quality Assurance of the solution. Other Project: CRM Transformation , Huawei vEPC transformation, BSCS Migration Project core team member . Quality Assurance

Project: UK MVNO, Zain KSA BSS Transformation Project: Zain KSA BSS transformation. Managed Distributed teams Customer Management. Operations Management Project Management support with PMO CBiO 16 Solutions Design and Integration. Solution design for complex BSS Network requirement. BSS transformation (Team Building, Migration Strategy Planning, Deployment, Handover & Support) Cloud Architecture Hands-on QA lead role ensuring 0 defects & Security compliance

Project: Countrywide OBRM implementation for Hathway Cable & Wireless Profit and Loss ownership of the project Direct Engagement with PMO Managed Team and Consultants

Big Data Solutions, RA FM and customer experience for telecom and other verticals

Project management WEDO RAID Implementation Resource management Stakeholders Management Support PMO with best practices Vendor evaluation Scoping SOlution Design, development and Testing Delivery Management Leakage detection Recommend Sales process alignment Recommend charging logic alignment Found Multi million USD leakage in SMS/Roaming/VAS/Prepaid Activations revenue chains. Recovered over couple of million USD of revenue by correcting charging logic/activation process/Roaming charging. Customer experience and BI analysis. BSS integration with Ericsson Huaweil to Ericsson Billing MIgration Project Core solutions Team Mobile wallet - AsiaHawala - Project team member-Define processes for payment gateway integration, Fraud control reqt, Payment gateway integration

Ericsson Core/ mediation audit for MTN Kabul. MSC/CCN/EMM audit. Found sub million USD monthly revenue leakage in cs5 charging. Recommended modifications in charging logic

Streamline the RA solution, Develop process for new data feeds and integrate with existing RA operations and create corresponding multi-source controls. Mentor the RA team.

Project Management, Implementation, Business Analysis, System Integration, Account management RAFM implementation Project: Zain(Kuwait, Bahrain,Iraq) & Ooredoo Group (Kuwait,Tunisia)• RAFM Implementation. Large team management • Project status with Top management and Group directors. • Gather business requirement (functional and technical). • Driving User acceptance testing & Issue resolution & quality controls • Develop scope document & Project plan. • Follow up on delivery and sign off and payment schedule. • Estimate project timelines, milestones and the success criterion. • Financial tracking and cost optimization • Estimate resource and project expenses. • Defining the Qaulity control processes each process & Business Rules • Partners, Vendors & C-Level Stakeholder engagement. • Manage Software testing for production deployment.

RA & FMS Solution deployment on Behalf of Connectiva Systems

MTC Vodafone Bahrain. TABS Billing System Implementation & Support Operation • Billing system implement & quality control as per business requirements • New Service Rating / tariff setups • End2 end Billing Application support • Credit control Operation and support • GSM Provisioning, Activation, SIM loading • Inventory system define process & configure • Mediation (CDR Polling, processing, filtering) • Bi-Monthly Billing process • CRM/CallCenter solution config & Implementation • 3rd party soln. integration (CRBT/VAS services) • Follow ITIL processes and practices

with Mobile Telecommunication company (MTC), Kuwait, on deputation on behalf of Telecommunication consultants India Limited(TCIL; MTC Kuwait Job Profile at MTC Kuwait: Software Programmer. Group: Enterprise Billing Support group . Responsibilities: Billing (Monthly/Daily) Debiting, Rental Generate Oracle forms/ reports, PL/SQL programming, Pro* C programming CRM, Mediation Responsible for managing/administering billing system called TABS ( telecommunication administration and Billing Software) . Monitoring and fixing any discrepancies coming in the database while daily/monthly order processing and billing or debiting. Generating reports as per the requirements. Testing Billing/Rental/debiting programs for performance, new functionality related aspects and giving inputs to make a better run cycle. Group: Enterprise Front-end Application Support Responsibilities : TABS Modules(Functionality) * Business object * Testing and modifying various forms running on the front-end application (TABS) 4. Organisation

Worked on a BILLING software for a Telecommunication service provider, M/s ORBITEL COMMUNICATION LTD. Of IRELAND. The module I worked on is "Tax Master", which calculates the legal taxes on every telephone call made by the subscriber. Platforms used was Visual Basic at the front-end and SQL Server for the database at the back-end.