Santos Enrique Sanchez Quintero

UX/UI Designer | Accessibility

Salary / Daily rate

Dublin, Ireland

Freelance, open to permanent contract

Can come onsite

Skills

Customer CareKnowledge ManagementFigmaCustomer SuccessHTMLCSSAdobe Premiere ProAdobe PhotoshopStrategy & ConsultingFinanceCoaching

Languages

Spanish (Native)EnglishPortuguese

About me

Intro

UX/UI Designer with accessibility expertise and MSc in Interactive Digital Media. Experienced in user interface prototyping, digital media design, and game development using Unity and p5.js. Strong customer-focused approach from hospitality management background, delivering user-centered design solutions that exceed expectations.

Links

Work experience

Food And Beverage Assistant

Clayton Hotels

Sep 2024 - Present

2 years 2 months

Dublin, Ireland

• Excellent customer service, fully focused on meeting their needs. • Guiding the customer from order taking to ensuring they have all products and services in hand. • Handling payments both via card and cash. • Assisting guests with any inquiries, always available to answer their questions. • Customer-focused service, always exceeding expectations.

Kitchen Assistant

Pilsner Pub

Jul 2023 - Oct 2024

1 year 4 months

Dublin, Ireland

• Assisting the head chef in preparing high-quality dishes, exceeding customer expectations. • Adhering to all HACCP requirements, ensuring the well-being of colleagues and customers. • Keeping all areas safe, clean, and organised to ensure the smooth execution of daily activities and staff safety.

Food And Beverage Assistant

Moxy Hotels

Apr 2022 - Jul 2023

1 year 4 months

County Dublin, Ireland · On-site

• Excellent customer service, fully focused on meeting their needs. • Guiding the customer from order taking to ensuring they have all products and services in hand. • Handling payments both via card and cash. • Assisting guests with any inquiries, always available to answer their questions. • Ensuring cleanliness and order in common areas and workspaces to guarantee the safety of both guests and staff.

Inside Sales Representative

CONDUCTORES ELECTRICOS DEL NORTE S.A.

Jun 2018 - Dec 2019

1 year 7 months

Guadalajara, Jalisco, Mexico

Retail Store Manager

Walmart de México y Centroamérica

Oct 2016 - Oct 2018

2 years 1 month

Guadalajara, Jalisco, Mexico

• Management and training of over 60 employees. • Responsible for and specialized in operaGons, overseeing departments such as Human Resources, Inventory, Cash Register Line, Systems, etc. • Goal-oriented sales management, consistently achieving the company's monthly targets. • Customer-focused service, always exceeding expectaGons.

Sales Executive

HSBC

Aug 2014 - Oct 2016

2 years 3 months

Guadalajara, Jalisco, Mexico

• Focused on assisGng clients in migraGng to digital channels, enhancing their experience with offered products. • Sales specialist in financial products such as life insurance, auto insurance, mortgage loans, auto loans, personal loans, and more. • KYC analyst, supporting client screening to prevent money laundering.

Document Retrieval Specialist

BBVA en México

Apr 2013 - Aug 2014

1 year 5 months

Guadalajara, Jalisco, Mexico

• Personalized client visits to collect and update their information, ensuring better service and security. • Customer profile analysis to help bank branches offer the most suitable products for clients' needs. • Fully customer-focused, addressing inquiries and enhancing their experience.


Education

Griffith College Dublin

Master's degree

2024 - 2025

1 year 4 months

Universidad de Guadalajara

Bachelor's degree

2009 - 2013

4 years 7 months

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