Santosh Kalluri

• Responsible for delivering a major strategic initiative to refresh the electronic market infrastructure at LME. This includes delivery of in-house developed Electronic Trading Platform & real-time Market Monitoring and Control system and vendor-based Trading GUI(TT) & Pricing system. • Managing system implementations and enhancement initiatives, ensuring successful project delivery on various LME products like Select10/Trader/LME Clear/(PTRM)Risk Management. • Successfully implemented Broadridge Conductor tool to perform conformance on LME products for 150+ Members now live on Production. • Successfully completed service improvement projects...LME EMMR, Trade Halts, MMC Backstop solution, Corvil etc • Performed testing on price bands, market halts and various Exchange prompts on variety of commodities (AH, PB, NA etc) and contracts (Outright, Carry and TomNext). • Provide Subject Matter Expertise (SME) to RMs, TAMs, Stakeholders and vendors by presenting/answering product related questions on calls with prospective and existing members. • Ability to fast pased environments, multi-task and prioritize business critical issues and adhere to SLAs. • Expertise in FIX Protocol/ Binary and Algo flow integration, setup and investigate logs using Splunk/VeriFIX and inhouse tools. • Proficient in collecting requirements, functional spec, work as a bridge between Business and Dev teams and deliver the agreed product/solution. • Experienced in supporting Production environments within an ITIL framework and development environments using Agile methodologies. • Experienced in end to end QA process (Manual and Auto testing), ensure cases are available on Zephyr portal, linking tests to requirements.

- Charles River Application support - FIX client onboarding - Flextrade, Bloomberg, Liquidnet, FXALL support and testing. - Change and Incident Management - Service Management Application, such as Service Now, Remedy (BMC Helix ITSM) or HP Service Manager. - Autosys jobs config and management Effective Monitoring • Effective monitoring of start of day tasks, such as data refreshes or updates. • Ensure applications are available to business users at the right time with the right data. Incident Management • Managing issues related to the daily system updates and data quality causing potential SLA • Ensure support calls raised by users are allocated and resolved, effectively. • Regular communication to end user on progress • Collaborative approach with other IT Team to resolve issues quickly Change Management • Pro-active, cogent approach to change management and the enhancement lifecycle Maintaining a High-Quality Service • Manage the resolution of issues resulting from application checks, including communication to the business. • Working with other local support teams to ensure effective coverage of services offered by Technology. • Management of local system take-on into an agree service framework • Conduct user training on internal applications as required on key investment systems • Build and maintain support documentation for applications and processes Testing • Take an active role in the provision and testing of Disaster Recovery to our business • Provide a QA resource to various project and infrastructure team

• Working with Clients, internal Charles River colleagues, ECNs/network vendor(s) to perform the following service-related functions: • Requirements solicitation, design and provisioning/analysis of FIX and Algorithmic trade flow(CameronFIX) • Client Onboarding, testing and certification (using standard and customised scenarios) • Provide CRIMS application support on Equities, Derivatives and Fixed Income workflows. • Go-live implementation (prior testing on UAT and Integration environments) • Problem troubleshooting, support and resolution • Customize blotters for traders/portfolio managers incorporating real-time pricing and TCA features in CRD. • Broker setups, alert configuration for fee codes, exchange and commissions. • Implement complex post-trade routing rules for equities and fixed income based on custom broker reasons/commissions. • Working with Fixed Income vendors such as Tradeweb, Bond Vision and Market Axcess • Liaise with the business for enhancing existing workflow to integrate with CRIMS • Work flow rules and New Manager Workbench experience and security setups • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.

• Site Reliability Engineer within ITS Cross-Asset Execution • Design and implementation of FIX and electronic gateway components of the Trading Order and Execution systems • On-boarding of new clients and maintenance of existing clients on our electronic trading platform • Analyse and Migrate/Streamline existing workflows • Bloomberg Algo and FIX strategies and order routing management. . OTEX, TOM and THFIX configuration management, troubleshooting using Squirrel and RapidSQL DB tools. . Liaise with Change and Release management teams to schedule weekly changes. . Analyse and design workflows for existing and new client routing (using Visio) . Manage team wiki/share point/knowledge base.

Skills: Operations

• Global Market Access coverage through teams in Singapore, India, UK and USA. • New broker and exchange connectivity, integration, engineering, on boarding and certification. • Connectivity support and maintenance of FIX, Algorithmic and native APIs’ and applications. • Customize/Develop FIX and Algo tags based solutions to support venue, 3rd party specifications. • Quality Assurance, Business analysis and implementation of venue specific requirements for Citi and its Exchanges globally. • Support for all FIX versions (4.2/4.4/5.0) issues both Exchange Client Connectivity and Development related. • Business support and maintenance of client accounts i.e. risk, considerations, mappings and trade flow routing. • Creating, updating and management of documentation (i.e. FIX/Algo specifications, ROI’s, BRD’s) and dashboards. • Management of ECN's, third Party Networks and EMS/OMS software Vendors. (eg, Fidessa, NYFIX, Bloomberg, Trading screen, ITG etc.) • Functional testing of the trading system application both manually and automated (ensuring data integrity for upstream and downstream systems) using tools such as Aegis Client Simulator and Verifix. • Investigating static and dynamic data issues, resolving mapping conflicts and ensuring data integrity. • Ensuring reference data and Instrument universe is up to date and complete, resolving any data issues from a 1st to 3rd line support level, troubleshoot on call with 3rd Party vendors and partners. • Assisting development teams in the unit testing, tracking and resolution of issues identified. • Migrating existing connectivity from legacy platform to new GMA platform (GMAX, One Market Access, One Market Execution etc) • Working with Dev Op technologies such as Docker, BitBucket, TeamCity, UDeploy and Stash. • Working with and utilization of Collab tools i.e. JIRA and Confluence. • Working in Linux/Unix and windows environments.

• Working with Clients, internal Charles River colleagues, ECNs/network vendor(s) to perform the following service-related functions: • Requirements solicitation, design and provisioning/analysis of FIX and Algorithmic trade flow(CameronFIX) • Client Onboarding, testing and certification (using standard and customised scenarios) • Provide CRIMS application support on Equities, Derivatives and Fixed Income workflows. • Go-live implementation (prior testing on UAT and Integration environments) • On-going changes and enhancements • Problem troubleshooting, support and resolution • Pre-sales support (from Project initiation calls to Go-Live) • Customised blotters for traders/portfolio managers incorporating real-time pricing and TCA features in CRD. • Broker setups, alert configuration for fee codes, exchange and commissions. • Implemented complex post-trade routing rules for equities and fixed income based on custom broker reasons/commissions. • Working with the business and relationship managers to configure client requirements according to their workflow • Analysis of current workflow for upgrading to v17R1 • Working with Fixed Income vendors such as Tradeweb, Bond Vision and Market Axcess • Liaise with the business for enhancing existing workflow to integrate with CRIMS • Work flow rules and New Manager Workbench experience and security setups • Upgrade analysis on existing CRIMS version for implementation. • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. • Participation in the development and on-going refinement, enhancement and continuous process improvement of all operational support procedures essential to the cost-effective delivery of network services. • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of network services.

- Participate in customer site visits as part of a CME contingent or smaller focused group. Prepare talking points on technical/functional topics. - Provide subject matter expertise and training for the Globex and Partner Exchange integration. Act as an escalation point point within the team for junior team members for complex issues. Ensure support documentation is available and effectively managed. - Represent CSET on project teams providing integration support, certification guidance, problem management, ensure the readiness of the CSET team to support products or functionality. - Provide leadership and guidance necessary to ensure environment readiness. This includes but is not limited to establishing standards for checkouts, coordinating weekend checkouts and measure success, leading the problem management process identifying systemic issues and Turnover for more immediate issues. - Provide development and product support for customer testing or certifying for Globex or OTC services. - Provide expertise for the core OTC technologies and underlying Clearing support systems, including Clear Port Clearing, CME Direct, Clear Trades, eSecurity, Risk Allocation Manager - Provide subject matter expertise for the core Globex technologies and underlying clearing and support systems, including iLink, FIXFAST/MDP3, Drop Copy etc - Provide feedback to development staff and CSET team regarding AutoCertPlus - test existing and new scripts prior to releases.

- Working with Clients, internal Charles River colleagues, and network vendor(s) to perform the following service-related functions: - Requirements solicitation, Design, and provisioning of FIX Order Flow - Testing and certification - Go-live implementation - On-going changes and enhancements - Problem troubleshooting, support, and resolution - Pre-sales support - Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Network Clients - Participation in the development and on-going refinement, enhancement and continuous process improvement of all operational support procedures essential to the cost-effective delivery of network services. - Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of network services.

- IT Helpdesk support (phone, email and chat) - Onsite & Offshore team liaison - Call and Ticket quality auditing - Shift scheduling, Incentive planning