Saqab Shah

AI Adoption, Operations & Strategy Lead – Cominty.ai Designed and delivered end-to-end AI adoption programs tailored for enterprise clients adopting LLM-powered assistants. Built, structured and maintained a full prompt library (+150 prompts), including evaluation criteria, versioning logic, and quality-assurance workflows. Created task-specific AI agents (benchmarking, audits, document intelligence, analysis workflows) used across consulting, HR and operational teams. Implemented evaluation rubrics and QA processes to assess LLM output quality, reduce hallucinations, ensure consistency, and improve reasoning reliability. Set up governance frameworks (access, compliance, risk, data boundaries) to ensure safe and controlled use of LLMs across organizations. Analyzed user behavior, model performance, and adoption metrics using PostHog & Langfuse, turning raw data into actionable strategic insights. Optimized onboarding pipelines and customer experience for organizations deploying AI assistants at scale (training sessions, guidelines, playbooks). Collaborated with tech & product teams to refine agent behavior, prompting logic, and RAG-based document search reliability. Automated internal workflows using AI (document parsing, content generation, reporting, QA), improving operational efficiency & reducing repetitive workload. Supported product development with feedback loops, structured user needs, and performance dashboards to guide roadmap prioritization.

• Structured and optimized the operational processes & workflows • Advised on campaign management, automation, and performance optimization • Developed custom dashboards for tracking campaigns, operations, and revenue • Provided technical & strategic support for SaaS platform and data integration • Helped scale and streamline the operational team & internal workflows • Trained new team members in the operational division to accelerate onboarding and efficiency

- Established and expanded the programmatic trading division as a co-founder, setting the strategic direction and innovation agenda - Adapted programmatic advertising strategies for the human resources sector, aligning them with broader business objectives - Developed partnerships across various purchasing models, enhancing divisional reach and capabilities -Set strategic objectives for the division, crafting a clear vision and measurable targets - Implemented leveraged trading platforms and streamlined processes, fostering operational excellence - Led team management and provided training in programmatic advertising and the media trader role, cultivating a high-performance team culture - Orchestrated and managed multi-lever major account campaigns across display, social media, aggregators, audio, and Digital Out of Home (DOOH), driving significant market impact - Oversaw and monitored international campaign operations, ensuring global consistency and effectiveness - Managed revenue and profit margins, optimizing financial performance and sustainability - Managed and analyzed data to optimize campaign performance and strategic decision-making, leveraging analytics for competitive advantage