Sarah CHENNA

- AI Product Strategy: Defined product vision, roadmap and prioritization for 2 internal AI products, aligning business stakeholders and AI/Data Engineering teams. - Knowledge Librarian: Led discovery across 5+ business functions, identifying high-impact use cases to improve institutional knowledge retrieval, reuse and synthesis. - Legal AI Agent (LPA & Side Letters): Led product development and rollout of a RAG-based AI agent covering 600+ legal documents, enabling users to query complex LPAs and Side Letters using natural language (RAG). - Product Discovery & Delivery: Translated business needs into actionable requirements, prioritizing initiatives based on business value, user needs and technical feasibility. - AI Quality & Evaluation: Established a quality evaluation framework combining golden datasets, answer validation and user feedback to improve reliability and trust. - Go-to-Market & Adoption: Designed a 2-week pilot and progressive rollout strategy, with structured feedback loops and adoption metrics. - Business Impact: Targeting 20–30% reduction in information retrieval time, faster access to institutional knowledge and improved operational efficiency

Sr PM on time management scope : * Managed a product lifecycle : Discovery to Launch and post-Launch. * Conducted a market research analysis in collaboration with a Sr. Product Marketing Manager. * Conceived data monitoring tools to help increase adoption and usage of the experience * Defined a product vision and strategy up till 2026 by identifying key opportunities and designing them within an agile team. Sr. PM at the data team * Built a data in product and data product strategy for the company, leveraging data for performance and optimization purposes * Coached the data team on key product and agile methodologies allowing them to increase their efficiency and their productivity. Sr. Product Manager at Self-Care team (Current). *Launched PayFit Copilot widget, incorporating LLM and AI technologies (RAG), reducing support volume by 25% and generating 10,000 new users in 6 months. *Developed and presented a 2-year product strategy to senior management, identifying growth opportunities and an implementation roadmap. *Conducted Voice of Customer studies and competitive analyses in collaboration with the Customer Success and User Research teams.

After the graduate program @Carrefour, I joined Market Pay, a fintech of Carrefour that creates and operates end-to-end payment solutions to make payment processing the engine of business growth. Currently working on e-commerce payment tool that will allow merchant to optimize their conversion rate easily and activate different means of payment and services !

Had the chance to have an overview and work on different projects and different teams within more than 2 years : in digital / data (measuring, learning, advising), in Carrefour in France and Romania, with teams at HQ and also an e-commerce startup. A great experience that helped grow as a person and as a professional ! Examples of projects I worked on : - Framing of the ROPO effect measurement and Attribution models, with Converteo, a consulting firm specialised on Data and Digital, Data Analysts with Carrefour and Digital media teams. - Implementation of a data viz tool for Croquetteland, an e-commerce website, taking inputs from different operationals (Supply Chain, Marketing, Merchandisers)

- Co-writed two white papers on Attribution Management and Data Management Platforms, on my part-time consultancy mission. - Interviewed different stakeholders on Attribution Management and Data Management Platforms (CEOs, CMOs, Sales Managers)

- Managed end to end web development projects - Trained all members of the team on prospection - Defined a prospection strategy to turn more companies from prospects to clients to gain more visibility and turnover.