Sarah Khamassi

As an independent Salesforce consultant, I support mission-driven organizations and independent businesses in designing and implementing tailored CRM solutions that strengthen client relationships, operational efficiency, and data security. I am currently leading a full-scale CRM migration for an international NGO, including the implementation of Salesforce Nonprofit Cloud, Account Engagement (formerly Pardot), and Marketing Cloud, with a strong focus on donor segmentation, campaign automation, and data resilience. In parallel, I support an independent watchmaker based in Geneva in the implementation of Salesforce to structure and optimize key business processes, including client relationship management, production tracking, customization workflows, and after-sales service. I bring 7+ years of experience in digital transformation, CRM strategy, and Salesforce project delivery for major clients across sectors, combining strategic advisory with hands-on implementation.

Technical & functional consultant | Manufacturing | Switzerland​ - Led design workshops, delivered functional documentation​ - Implemented the design, performed data migrations, testing ​ - Gained experience in Service Cloud, Field Service, Sales Cloud, CPQ​ - Implemented an Odasseva PoC​ Senior business analyst | TMT | UK​ - Led business requirements workshops​ - Delivered detailed US/acceptance criterias and documentation​ - Gained experience on CPQ from a business perspective​ ​ Senior functional consultant | Watchmaking | Switzerland​ - Led solution design workshops, delivered functional documentation​ - Managed the implementation with near shore developers, performed data migrations, tested the implementation - Gained experience in Service Cloud and Marketing Cloud​ - Implemented a Chatbot PoC

Senior functional consultant | Energy & Utilities | France​ - Led solution design workshop​ - Coordinated a team UX/UI designers and offshore developers​ - Delivered a full customized mobile application integrated with Service Cloud and Field Service​ - Gained experience in mobile app and Field Service projects

- Participated in the design and production of e-learning modules, in order to help >3000 middle school and high school students to work on their soft skills and design their educational orientation - Trained >100 teachers and leaded the change within 8 educational establishments in the Creteil Academy - Supported the stakeholders in the implementation of these tools and in the management of change (teachers, school heads, unions, parents, town hall departments, etc.). - Coordinated the logistics and monitored the budget and deadlines of the project

- Produced a study on french films distribution in European theaters

- Conducted field interviews and collected data - Facilitated creativity workshops with stakeholders - Produced a prototype of a mobile application with a UX designer - Presented the deliverable and met project deadlines As part of the class 'Designing an innovative social service' at ESSEC Business School

- Coordinated the logistics of the festival (transportation, programming, ticketing etc.) - Elaborated and implemented the external communication - Managed a team of 40 volunteers As part of the 2011 French Film Festival, Richmond - VA