Sarah Laurent
Customer Service Representative
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service expert with 8+ years across premium brands like Nike, PlayStation, and Calvin Klein. Proven success in CRM management, social media marketing, and multilingual support (French, English, Italian). Specialized in customer satisfaction optimization and digital marketing solutions for business growth.
Work experience
Chargée de la relation client
INTERSPORT FRANCE
Jan 2025 - Present
1 year 10 months
91160 Longjumeau, France
Chargée de la relation client
NextMobiles
Oct 2024 - Dec 2024
3 months
Paris, France
Skills: Customer Relationship Management (CRM) · Customer Satisfaction · Collaborative Problem Solving
Social Media Marketing Specialist
Concentrix
Oct 2021 - Oct 2022
1 year 1 month
Berlin, Germany
Assisting professionals to grow their business, find the best solutions to spread their influence over social media, find the best targets for their campaigns. Understanding their best need depending on their audience. Analyzing results.
Customer Service Specialist
PlayStation
Aug 2020 - Aug 2021
1 year 1 month
Berlin, Germany
Assisting customers with in game issues and on a technical level, dealing with claims and find the best solution to assure their satisfaction.
Customer Service Representative
Convergys II Nike
Feb 2019 - May 2020
1 year 4 months
Amsterdam, Netherlands
Skills: Coaching · Skilled Multi-tasker · Customer Experience · Social Media Communications · Customer Relationship Management (CRM) · Organization Skills · Problem Solving
Customer Service Specialist
Convergys II Calvin Klein , Tommy Hilfiger
Aug 2016 - Mar 2019
2 years 8 months
Amsterdam, Netherlands
Skills: Coaching · Skilled Multi-tasker · Customer Experience · Customer Relationship Management (CRM) · Organization Skills · Problem Solving
Education
Ecoris
Bts
2014 - 2016
2 years 1 month