Sarah Ouertani

Designed and implemented streamlined operational processes for the Paris Operations team, improving efficiency and workflow consistency. Lead and manage a team of 8 Booking Coordinators and Points of Contact, ensuring smooth daily operations and high performance. Negotiated annual contracts with vendors and suppliers, securing cost savings and long-term partnerships. Supported the sales team by sourcing and developing new experiences tailored to client needs and expectations. Minimized refund requests by proactively identifying and resolving on-site issues, enhancing overall customer satisfaction.

Freelance Consultant – Travel Production & Content Creation Shanti Travel France – Destination China Development Designed and developed 10 tailor-made “First Time in China” itineraries for solo travelers, couples, and families. Collaborated with the Production Manager to successfully launch China as a new destination. Managed the full content integration on the website, including back-office operations. Curated visual assets and crafted immersive travel descriptions to inspire and engage potential clients. Trouver un Guide au Japon – Motorbike Itineraries Created 5 unique motorbike itineraries (1–4 days) across multiple regions of Japan for both summer and winter seasons. Balanced scenic riding with cultural exploration to deliver an optimal travel experience. Recommended authentic dining venues and quality accommodations to ensure comfort and local immersion. Enhanced the client journey by integrating logistical details with curated travel experiences

Sales & Operations Coordinator – Iceland & Northern Europe Managed summer guaranteed departures to Iceland for the French market, overseeing 9 group trips with an average of 48 travelers each. Handled the full booking process: received client reservations, gathered key travel information, and secured all necessary services with accuracy. Coordinated pre-departure logistics, ensuring Tour Leaders received complete and accurate documentation. Monitored operations during tours, proactively resolving on-site issues to ensure smooth client experiences. Managed post-tour reconciliations by verifying invoices and ensuring alignment with initial bookings. Sold tailor-made trips to Sweden, the Baltics, and Copenhagen for B2B clients, customizing itineraries to specific client requirements. Took responsibility for the emergency hotline one week per month, ensuring rapid and effective crisis management.

Accueil des clients ( Check-in et Check-out ) Gestion du planning des employés Garde de nuit au sein de l'Hotel