Sarah سارة Lefebvre

- For a global PE equity global industrial sustainability group, and as part of a technical subject matter experts team,I orchestrated a change management architecture to address a a complex ERP digital transformation w/ Dynamics including data migration and operating model aspects 1. Mapped the stakeholders & designed a sponsors coalition strategy 2. Designed and led the readiness assessment with Group leaders 3. Addressed the communication crisis /pulse survey/ baseline setup 4. Mapped the change architecture including : sponsors coalition & management on boarding, case for change, change agents/SPOC on boarding (50 key users), recruiting + rewards scheme, data Tminus plan & operating model impact analysis matrix, communication and training strategy draft 5. Delivered a change architecture document to Group’s Leadership

For Microsoft : Change management portfolio & lead & thoughtful leadership cross the EMEA GCC NA regions for a UK government entity, I led a digital and change readiness maturity assessment. I derived a change management road map for a complex digital and cultural transformation project (Cloud/MS365/Cybersecurity) : •Stakeholders mapping •Readiness & maturity •Program integration •Strategy & roadmap For a UK government entity, I led a change management team in a context of M&A (tenant to tenant migration of MS365/Powerapps) •Stakeholders mapping •KPI’s •Impacts •Personas journey •SharePoint architecture •Training & coms, videos and PDF •Key sponsors messages •Playbook For a global bank, led and designed a change management road map to activate the adoption of the Powerapps globally and design an activation plan for the CoE kick off and onboarding of early adopters (115 000 employees out of which 20 000 developers) •Stakeholders mapping & engagement •Impacts analysis •Communication & training •Community activation strategy •Playbook (120 pages) For an EMEA sales transformation program, led a change management program for an augmented business development “shake&boost” impacting sales teams customer’s approach and cross functional ways of working. Result+ 15% additional opportunities for EMEA participants •Stakeholders mapping EMEA leadership engagement •Case for change •Design of the facilitation & journey (Miro) •Coms strategy •Training •Miro session facilitation •Change roadmap For a Canadian gvt., national digital transformation (IAM/cybersecurity), led and designed the change management architecture and change management bureau •Stakeholders mapping & engagement •Cross functional governance •Envisioning workshop to align the values, objectives, guiding principles & key metrics to the government national objectives •Case for change development & socialisation •Sponsor’s coalition •Interdependencies, risk & impacts assessment + strategy •Playbook

Organizational Change Manager – Global Automotive Transformation (Big 5 Consulting Firm) Led organizational change initiatives supporting the design and implementation of a complex European operating model transformation, CX-driven for a global automotive company. • Strategic Readiness Assessment: Conducted an in-depth organizational as-is analysis within a cross-functional team of 20+ experts to assess business impact and interdependencies. • Change Impact & Risk Analysis: Identified key transformation risks, developed a case for change, and designed targeted mitigation strategies to ensure seamless adoption. • Stakeholder Engagement & Enablement: Designed and executed comprehensive communication and training roadmaps, ensuring alignment with impacted business units and functions.

Global Change Lead – HR Digital Transformation (France, Pharma Industry) Led global change management for a large-scale HR transformation initiative, transitioning to HR shared services within an M&A context for a pharmaceutical company. - Strategic Transformation Leadership: Directed the design and execution of change strategies to integrate HR services across business units, ensuring alignment with organizational goals. - Stakeholder Engagement & European Works Councils Consultation: Led structured engagement with European works councils, preparing consultation materials to navigate labor regulations and employee integration. - HR Digital Transformation Execution: Oversaw the migration of HR functions to shared services, ensuring operational efficiency, process optimization, and seamless workforce transition. - Risk Management & Adoption Strategy: Designed mitigation frameworks, communication plan, and readiness strategies to facilitate smooth adoption in a complex regulatory and corporate environment.

Global Change Lead – Digital Transformation & Organizational Shift Led a global digital transformation initiative, driving cultural evolution, operational efficiency, and enhanced user experience across internal and external digital ecosystems. • Strategic Change Leadership: Spearheaded a cultural shift and transformation of ways of working, ensuring alignment with business objectives and digital innovation. • Stakeholder Engagement & Impact Assessment: Conducted stakeholder mapping, impact & benefits analysis, and structured engagement strategies to drive adoption. • Global Site Revamp & Process Optimization: Led the revamp of global sites, ensuring seamless integration of digital platforms and optimized workflows. • Interdependencies & Readiness Planning: Designed a readiness action plan, addressing interdependent functions and prioritizing the most impacted populations for smooth transition. • Targeted Communication & Change Enablement: Developed a global and localized communication strategy, ensuring clarity, alignment, and stakeholder buy-in across regions.

Digital & Blended Training Lead – Remote Change Management & Leadership Development Driving remote change management, coaching, and e-training facilitation, empowering organizations to navigate transformation with agility and enhance virtual collaboration. • Strategic E-Training & Workshop Design: Developed customized and on-shelf training programs covering change management, virtual leadership, and digital collaboration. • Optimizing Virtual Communication & Engagement: Designed methodologies to reinvent informal virtual forums, enhance team rituals, and optimize non-verbal communication for clarity and impact. • Remote Leadership & Emotional Intelligence: Led interactive coaching sessions on managing remote teams with emotional intelligence, fostering high-performance cultures in distributed environments. • Conflict Resolution & Active Listening in Virtual Settings: Created frameworks to boost remote listening, strengthen conflict resolution, and drive engagement in socially distanced contexts. • Cross-Functional Collaboration & Digital Transformation Enablement: Enabled teams to cooperate effectively in virtual environments, ensuring seamless integration of digital tools for enhanced productivity.

Organizational Change Manager Lead – Leadership Transformation & Performance Management (Tallinn, Automotive Industry) Led a strategic leadership transformation initiative, driving performance management enhancements and HR capability development for an automotive parts company. • HR Process & Leadership Capability Assessment: Conducted a comprehensive evaluation of HR processes and leadership competencies, identifying key areas for optimization. • Survey Analysis & Data-Driven Insights: Designed and analyzed employee and leadership surveys, leveraging insights to shape transformation strategies. • Training & Facilitation Execution: Developed and rolled out structured training programs, equipping leaders with the tools to drive change effectively. • Change Champion Network & Action Plan Implementation: Established a leaders’ change champion network, ensuring sustained engagement and execution of transformation initiatives.

Business Change Lead – Cobalt & Nickel Mining Operations Restart (Zambia) Led the change management and internal communication strategy for a nickel mining operation restart, driving performance management culture transformation across all levels of the organization. • Strategic Change Leadership: Designed and executed a comprehensive change management plan, ensuring alignment with operational goals and workforce engagement. • Internal Communication & Stakeholder Alignment: Developed a structured communication roadmap, fostering transparency and buy-in across leadership and operational teams. • Leadership Enablement & Capability Building: Designed and facilitated training and coaching programs for senior and middle management, equipping leaders with the tools to drive sustainable change. • Performance Management Culture Implementation: Embedded performance-driven frameworks, ensuring continuous improvement and accountability across mining operations.

Change Readiness & Strategic Alignment Lead – Organizational Transformation (Medical High-Tech Industry) Led organizational assessment and strategic alignment initiatives, ensuring change readiness for a medical high-tech company undergoing transformation. • Organizational Readiness Assessment: Conducted a deep evaluation of internal values, dynamics, and operational drivers, identifying key enablers and barriers to change. • Strategic Alignment & Leadership Engagement: Facilitated executive and stakeholder alignment, ensuring transformation efforts were integrated with business objectives. • Cultural & Behavioral Change Enablement: Assessed workforce adaptability, designing targeted interventions to foster a change-ready mindset across teams. • Data-Driven Insights & Actionable Roadmaps: Developed structured reports and recommendations, translating assessment findings into clear action plans for sustainable transformation.

Organizational Change Lead – Operating Model & Performance Transformation (Automotive & Oil & Gas) Led operating model design and organizational development initiatives, driving HR process optimization, structural fitness, and performance management across automotive (France) and upstream oil & gas (USA) industries, ensuring alignment with lean and customer-centric standards. • Operating Model & Structural Fitness: Designed and implemented organizational frameworks, optimizing efficiency and alignment with business strategy. • HR Process & Capability Assessment: Conducted comprehensive evaluations of HR systems, identifying gaps and opportunities for optimization. • Performance Management & Reward Systems: Assessed and enhanced performance management frameworks, ensuring effective reward & acknowledgment strategies tailored to workforce needs. • Training & Workforce Enablement: Developed targeted training programs per population segment, fostering skill development and operational excellence. • Perception Survey & Data-Driven Insights: Led survey analysis and reporting, translating workforce feedback into actionable organizational strategies. • Meeting Efficiency & Leadership Alignment: Assessed meeting structures and cascade processes, optimizing leadership engagement and decision-making efficiency

Business Process Optimization Lead – End-to-End Sales Process Streamlining & Operating Model Design (Pharmaceutical Industry) Led a comprehensive internal streamlining initiative, optimizing the end-to-end sales process, including legal frameworks, to enhance efficiency and support the design of a new, simplified operating model in a highly regulated pharmaceutical environment. • Sales Process Optimization & Compliance Integration: Conducted a full-cycle assessment of internal sales workflows, ensuring alignment with pharmaceutical regulatory requirements and industry best practices. • Legal & Contractual Framework Enhancement: Collaborated with legal and compliance teams to streamline contract management, regulatory approvals, and risk mitigation strategies, ensuring adherence to GxP and FDA guidelines. • Cross-Functional Alignment & Stakeholder Engagement: Facilitated interdepartmental collaboration, ensuring strategic alignment between sales, regulatory affairs, medical teams, and supply chain to optimize commercial operations. • Operating Model Redesign for Market Agility: Developed a simplified, scalable framework, integrating lean methodologies to enhance responsiveness to market demands and evolving healthcare regulations. • Technology & Process Automation: Recommended digital solutions to streamline approvals, contract lifecycle management, and CRM integration, reducing manual workload and improving turnaround times. • Change Management & Adoption Strategy: Designed and executed training programs, ensuring smooth adoption of the new processes while fostering a performance-driven, customer-centric culture.

Business Change Lead – Lean Transformation & Performance Optimization (Metal Heaters Manufacturing) Led change management initiatives in a highly unionized manufacturing environment, driving production performance optimization and embedding a lean-based performance management culture. • Operational Efficiency & Lean Transformation: Designed and implemented lean methodologies, streamlining workflows to enhance productivity and reduce inefficiencies. • Customer-Centric Organizational Design: Conducted a comprehensive analysis of the current structure, identifying gaps and opportunities for interdepartmental strategic alignment. • Process Optimization & Change Roadmap: Developed a structured change plan, including process reviews, stakeholder engagement strategies, and execution frameworks. • Union Collaboration & Workforce Engagement: Navigated union dynamics, fostering collaboration and ensuring alignment between leadership and workforce for sustainable transformation.

Procurement Process Optimization & Training Lead – Global Material Manufacturer Led the co-design and restructuring of a procurement process training program, ensuring alignment with global best practices and operational efficiency. Successfully rolled out the program to cross-functional teams and global procurement managers, driving engagement and adoption. • Strategic Training Design & Implementation: Developed a structured, interactive training framework, replacing traditional static presentations with dynamic, hands-on learning experiences. • Cross-Functional Collaboration & Global Rollout: Facilitated seamless deployment across diverse teams, ensuring consistency in procurement standards and operational alignment. • Stakeholder Engagement & Impactful Delivery: Created an engaging training environment, earning high praise from global procurement leaders: “Quite a few people came up and said it was one of the better project roll-outs the company had due to the dynamic and interactive nature of the meeting as opposed to the blah-blah-blah slide deck.” • Process Optimization & Continuous Improvement: Embedded feedback loops to refine training effectiveness, ensuring long-term impact on procurement efficiency and strategic decision-making.

For a retail B2B business, design, project management of a pilot change management process with the KAM management sales force (40 people) and customer support departments (50 people) with the procurement department: facilitation of workshops with KAM management including : value stream design, market values alignment customer relationship fundamentals, role play, efficient sales techniques and questioning, repositioning of salesmen’s role in a new context, mapping of stakeholders, design of new KAM sales strategy operating model on accounts development and new business – Results : KAM 2013-2014 business development plan, including : • department restructuring around all customer’s interphases • recommend to look at consistency of “gratification” , reward models and KPIs to encourage customer centered culture • a customer-centered interdepartmental change plan involving cross functional initiatives • design of an organic and customer driven sales competency and continuous improvement model • design of a training plan for management and sales force to drive account developments and new business • plan approved by CEO and in course of implementation • training of KAM brought a marginal 3 clients face to face meetings per week with systematic qualification

Business Process & Sales Optimization Lead – Office Depot Operations Led a comprehensive organizational analysis, evaluating management effectiveness, sales force capabilities, and strategic alignment to enhance operational efficiency and performance. • Data-Driven Insights & Capability Assessment: Conducted data mining and structured interviews, assessing management systems, leadership styles, and sales force behaviors to identify strengths and improvement areas. • Strategic & Values Alignment Evaluation: Analyzed customer value proposition, global value stream, and interdependencies efficiency, ensuring alignment with business objectives. • Perception Surveys & Organizational Development Strategy: Designed and executed perception surveys, translating insights into actionable recommendations for change management and training initiatives. • Brown Paper Strategy Mapping: Developed a visual framework highlighting the existing strategic plan, gaps, and opportunities, guiding leadership in decision-making and transformation execution

Global Sales Transformation Lead – Market Realignment & Sales Force Optimization Led a strategic sales transformation initiative as part of a global sales team program for Cegos, driving market realignment and sales force optimization to align with evolving industry values. • Field Observation & Client Insights: Conducted on-the-ground assessments and structured client interviews to identify shifts in market dynamics and customer expectations. • Market Value Chain Mapping & Brand Repositioning: Led the redefinition of Arysta SA’s DNA elements, ensuring alignment with new market forces and global ARYSTA values. • Strategic Workshop Design & Execution: Developed and facilitated targeted workshops, equipping the sales force with actionable insights to enhance market positioning. • Actionable Change Implementation: Designed and executed market-aligned action plans, including: • Arysta internal value chain optimization (department-specific improvements). • Market-driven strategic actions to enhance competitive positioning. • Sales force behavioral strategy alignment, ensuring consistency with new market expectations.

Business Change Lead – Performance Management & Cultural Transformation (Copper & Cobalt Mining Operations) Led organizational transformation initiatives in a complex mining environment, driving a performance management culture shift across senior leadership and operational teams. • Executive Workshops & Leadership Alignment: Designed and facilitated strategic workshops for top and senior management, embedding a performance-driven mindset into leadership practices. • Work Culture Shift for Operational Teams: Led structured training programs for 150 managers and middle managers in the concentrator activity, transitioning from a paternalistic instruction-based model to a data-driven, proactive work culture. • Management Systems & KPI Integration: Implemented efficient management systems, equipping teams with KPIs, trend analysis, structured meetings, and proactive communication tools to enhance operational effectiveness. • Hands-On Training & Change Champions Network: Designed and facilitated case-driven workshops, leveraging internal champions to reinforce learning and sustain long-term behavioral change.

Business Change Lead – Organizational Development & Culture Shift (ASH Operations) Led a strategic transformation initiative in an ASH operation of 120 employees, addressing low morale, workforce restructuring, and semi-automation integration following a union strike and 25% retrenchment. • Strategic Risk Assessment & Workforce Engagement: Conducted a comprehensive social and management risk analysis, evaluating the impact of recent changes and legacy challenges. • Root Cause Analysis & Action Plan Development: Performed 90 individual interviews, identifying key drivers of workforce sentiment and designing a curative and proactive culture shift strategy. • Organizational Development & Union Relations Strategy: Developed an HR strategy focused on operator, supervisor, and management leadership enhancement, balancing technical and soft skills. • Leadership Development & Performance Optimization: Designed and implemented a structured leadership program, equipping managers with tools to drive engagement and operational efficiency. • Results & Long-Term Impact: Successfully executed an OD plan addressing: o Process optimization for operational efficiency. o Management & supervisor leadership development, fostering a performance-driven, socially strategic work culture. o Monitoring frameworks leveraging earning drivers and social strategic factors to sustain workforce morale and engagement.

Leadership & Performance Development Trainer – Accenture Designed and facilitated high-impact training programs for middle and senior management, driving personal efficiency, team effectiveness, and strategic leadership development. • Middle Management Efficiency Training: Led a two-day immersive program for 8 managers, fostering paradigm shifts and equipping participants with personal action plans to enhance productivity and decision-making. • Executive & Team Performance Optimization: Delivered a two-day leadership training for 16 senior managers, focusing on team dynamics, efficiency strategies, and long-term performance alignment. • Strategic Leadership Development: Enabled structured goal-setting, ensuring participants translated insights into short- and long-term action plans for sustained organizational impact. • Results & Organizational Impact: Strengthened leadership capabilities, fostering a culture of efficiency, collaboration, and strategic execution across management levels.

Change Management Lead – Organizational Transformation & Workforce Engagement (Cement Depot Operations) Led a strategic change management initiative in a cement depot with 80 employees, addressing social and management risks following recent operational shifts and legacy challenges. • Strategic Risk Assessment & Workforce Engagement: Conducted a comprehensive evaluation of organizational dynamics, identifying key risks and opportunities for transformation. • Leadership Development & Behavioral Shift: Enabled new management and supervisor behaviors through targeted communication and performance management training, fostering a culture of accountability and efficiency. • HR & Industrial Relations Strategy: Designed and implemented positive HR movements, strengthening internal communication frameworks and cross-functional rituals to enhance collaboration. • Union Relations & Empowerment Initiatives: Developed a structured IR communication strategy, improving union-management relations and fostering a more cohesive work environment.

Supply Chain Transformation & Leadership Development Collaborated with the Supply Chain department to drive a management culture transformation, enhancing leadership effectiveness and aligning operational strategies with business objectives. • Value Creation Mapping & Performance Optimization: Developed a chain of value creation framework, enabling data-driven decision-making and strategic alignment. • Balanced Scorecard Implementation: Integrated Balanced Scorecard techniques to derive short-term performance measures and leverage actions aligned with the Group’s strategic plan. • Leadership Enablement & Managerial Development: Designed a customized leadership toolbox, equipping managers with structured methodologies to cascade best practices to team leaders.

: to instil a new dynamic and behaviours in the sales team of 23 people. Involved a market study, survey design and analysis . Results : design of a sales boost camp day training day where the sales men worked at the “value chain” level to design behaviours quick wins and a communication training plan for a customer centred culture shift. results : Market value chain mapping, New set of market values (aligned with global values), Action plans derived aligned with market values : • Internal value chain (and per department) • SA market driven actions • Sales reps behavior strategy alignment