Saranya Ramachandran

Leading the global QA strategy for the Salesforce Tribe, managing an organization of multiple Product Owners, Tech Leads, and 20+ developers. Steering the migration of legacy applications to Salesforce across multiple countries, ensuring business continuity for Client, Merchant, and User tribes. Implementing and optimizing Salesforce-specific QA processes, including Zuora CPQ integration, Hubspot / Sales Cloud connectivity, and NPS management via Medallia. Supervising GDPR compliance and consent management via Didomi, ensuring data integrity across multi-cloud environments. Optimizing an in-house framework (UI & API) based on Selenium, Postman and implementing scalable tests with Playwright to secure critical workflows. Accountable for final validation and release documentation: executing comprehensive Regression testing (TNR) before every production deployment. Leading continuous integration and deployment (CI/CD) via Azure DevOps with full requirements traceability using JIRA and Xray. Driving GenAI-assisted quality engineering by leveraging Einstein Copilot, Claude, and AI agents for test design, requirement analysis, impact assessment, defect triage, and optimization of regression testing strategies.

Directed QA strategy and execution for Salesforce CRM platforms and e-commerce (Sales, Service, Marketing Cloud, Data Cloud) and web applications across desktop and mobile. Defined and carried out functional, regression, GDPR compliance, and system testing using a risk-based approach. Created and executed test plans for batch tool integrations, ensuring reliability of scheduled jobs and background processes. Oversaw end-to-end testing of web and mobile applications, focusing on UI responsiveness, data synchronization, and cross-platform compatibility. Automated UI and API tests with Playwright, UTAM, Selenium, Karate, and Postman, seamlessly integrated into CI/CD pipelines (GitLab & Azure DevOps). Managed defect tracking and triaging in JIRA/XRay, collaborating closely with developers and product teams to drive timely resolutions. Actively participated in Agile ceremonies (standups, sprint reviews, retrospectives) and championed test-first development practices. Utilized SQL and SOQL to validate backend data integrity, perform complex joins, and prepare test datasets. Technical Environment: Salesforce (Sales, Service, Data, Marketing, Pardot, MC Personalization), UTAM, Selenium, Karate, Playwright, Postman, JIRA, XRay, Confluence, GitLab, Azure DevOps, Agile (Scrum/Kanban), GDPR compliance, batch processing tools, web & mobile platforms, SOQL, SQL.

Conducted functional and end-to-end testing across web and mobile platforms (including CRM and event tools like Idloom). Authored test cases based on user stories and ensured full coverage of business logic. Reported and tracked defects via Azure DevOps, working closely with developers and business analysts. Participated in daily Agile rituals to resolve blockers and validate user acceptance criteria. Technical environment: JIRA, Azure DevOps, MS Dynamics CRM, Agile Methods, Functional testing.

Built and tested dynamic web and mobile applications using Java, JavaScript, and MySQL. Learned multimedia integration, UI/UX design, and database-driven application development. Applied secure coding and testing practices to e-commerce and banking projects. Technical environment: JAVA, JavaScript, HTML/CSS, JPA, Hibernate, MySQL, Apache Netbeans, Sparx system, Postman, JIRA, Squash, Confluence.

-Led QA efforts for two major CRM products, managing functional, regression, and UAT cycles. -Created test plans, wrote acceptance criteria, and performed daily sprint-based testing. -Conducted load testing and tracked bugs using JIRA and Selenium. Technical environment: ASP.NET, C#.NET, MS SQL Server, JIRA, Agile, Selenium, google sheet

-Delivered QA support for background verification platforms used by banking clients. -Managed BRD documentation, SQL scripts, and daily bug tracking. -Trained users and contributed to performance testing and application improvement. Technical environment: SQL Server, ASP.NET, JIRA, Mantis, Bugzilla, Agile, Waterfall, V model, Squash