Sarra N

As Digital Workplace Project Manager at AXA Partners, I led strategic, international initiatives to modernize the work environment, improve security, and enhance collaboration. Key Projects: KPI9: Global data cleanup of ex-employee mailboxes & OneDrive. Also served as Change Manager (communication, training, support). New Outlook: Coordinated global deployment, early adopter support, and issue resolution. M365 Backup: Implemented proactive data protection for OneDrive, SharePoint, and Shared Mailboxes. Access Audit: Improved Joiner/Mover/Leaver processes and cleaned up inactive accounts across HR, IT, and Security. Teams Premium: Led global AI feature pilot and supported licensing decisions. New Teams: Oversaw migration to the new client version, user support, and adoption tracking. Green IT: Deployed a screen optimization policy to reduce digital carbon footprint. PMO Scope (Global): Managed a multi-million-euro budget for PC renewals. Ran governance & steering committees across central and regional teams. Built and maintained KPI dashboards for leadership reporting. Tech & Data Skills: Python (Jupyter) for SharePoint data analysis. Power BI dashboards for project insights and user trends. Change Management: Developed end-user communications, training kits, and support plans. Facilitated user workshops and ensured smooth adoption across projects.

As PMO & Change Manager within the Digital Workplace department at Crédit Agricole CAGIP, I supported the Build & Run activities by enhancing team coordination, project visibility, and operational efficiency. Key Responsibilities: Capacity Planning Optimization: Designed and implemented an innovative, connected planning tool to anticipate workload needs and improve forecast accuracy across teams. Budget Monitoring: Managed and tracked multi-million-euro budgets, ensuring spending control and financial alignment with strategic objectives. Project Portfolio Oversight: Deployed collaborative tools to centralize and streamline the monitoring of over 70 concurrent projects, improving transparency and decision-making. This role required close collaboration with cross-functional teams, a strong analytical mindset, and a continuous improvement approach to drive efficiency at scale.

As an IT Business Project Manager (AMOA) at HSBC, I led the delivery of a strategic software solution designed to optimize banking operations across multiple international entities. My mission involved aligning business needs with IT capabilities in a fast-paced, high-stakes environment. Key Responsibilities: Project Delivery: Oversaw the end-to-end implementation of a core banking tool, from requirement gathering to go-live, ensuring alignment with regulatory and operational objectives. Testing Coordination: Managed UAT and OAT phases, collaborated with QA teams, and proactively resolved critical issues to ensure smooth deployment. Change Management: Led training workshops and developed comprehensive user guides to support adoption and ensure business readiness. Performance Tracking: Defined and implemented KPIs to monitor usage, efficiency, and impact, enabling continuous improvement and alignment with HSBC's strategic goals. This experience strengthened my expertise in bridging business and technical teams, managing stakeholders, and delivering impactful digital solutions in a highly regulated sector.