Sarvajeet Singh

. Leading global cross-functional teams to deliver Patient Support Program, launching across multiple markets. . Driving program strategy, solutioning, and execution while managing complex dependencies across Web, Mobile, Backend, and Platform teams.

SaaS Portfolio Growth & program Management • Owned an $8M+ ARR SaaS portfolio across EMEA. • Drove impactful customer retention and expansion strategies. • Championed AI-led productization via Agile frameworks (Scrum/XP), demonstrating an understanding of how AI enhances product offerings and market competitiveness. • Involved close collaboration with product and engineering teams to integrate AI capabilities into the SaaS solution. AI/ML Innovations & Quantifiable Impact • Directly contributed to significant operational improvements through the application of AI/ML. • Generative AI Chatbot Prototype: o Designed and built a working Generative AI chatbot prototype for inventory management. o Utilized Python, LangChain, and Streamlit. o This innovative solution reduced query resolution time by 40%. o Showcases hands-on AI/ML development and problem-solving skills, specifically in Natural Language Processing (NLP) and Generative AI for conversational interfaces. • Churn Prediction Models (Gong AI): o Developed and implemented churn prediction models using ZapScale and Gong AI. o Effectively reduced customer attrition to a notable 7%. o Improved onboarding efficiency by 30%. o Demonstrates expertise in predictive analytics and machine learning for business intelligence and strategic decision-making. Platform Integrations & Go-to-Market Scaling • Scaled regional PMO, CSM and Go-to-Market (GTM) capabilities. • Strategically integrated key payment platforms: Shopify, Adyen, and Amazon Pay for seamless payment processing. Regional PMO & CoE Founding • Established a regional PMO and a dedicated GenAI CoE, fostering innovation and efficiency. • Boosted Implementation nd client onboarding velocity by 30%. • Illustrates leadership in driving process optimization and adopting leading-edge automation tools.

Digital Lending Platform Delivery •Led the end-to-end delivery of a $4M digital lending platform for Tata Capital (e.g., Jocata's GRID Product). •This comprehensive project involved digitizing the entire loan origination process. • Integrated advanced technologies: OKYC (Online Know Your Customer), OCR (Optical Character Recognition), CKYC (Central Know Your Customer), and e-sign functionalities. •The successful implementation significantly reduced loan approval cycles by 70%. •Showcases expertise in FinTech solutions and process automation. Agile Transformation & Global Team Leadership • Led 25-member cross-functional teams from CSM, Engineering and Product. Process Optimization & Technical Problem Solving •Implemented an innovative offline document upload system. •Reduced transaction failures by 20% in low-bandwidth regions. •Highlights a practical, problem-solving approach to technical challenges and a focus on user experience in diverse operational environments.

•Directly contributed to a 40% reduction in manual data reconciliation efforts. Data Engineering & Revenue Growth •Automated complex data migration pipelines using php and SQL. •Resulted in a substantial annual revenue growth from $125K to $400K. •Highlights strong data engineering skills, continuous integration practices. Customer Success & Analytics •Significantly reduced unresolved escalations from 450 to fewer than 30. •Achieved this through the implementation of efficient triage processes and leveraging analytics. •Indicates a blend of technical problem-solving and a focus on improving customer experience through data-driven insights.

Systems Reliability & Monitoring •Achieved an impressive 99.97% uptime for critical mortgage platforms. •Implemented robust monitoring solutions using AppDynamics across 40+ servers. •Showcases a strong grasp of system architecture, performance monitoring, and ensuring high availability for enterprise applications. Knowledge Management System •Designed and built a central Knowledge Management System (KMS) for over 2,500 users. •Streamlined documentation workflows and improved information accessibility. •Highlights practical software development skills and an ability to build solutions that enhance operational efficiency.