Saurav Kumar
English Language and Culture Assistant
Salary / Daily rate
Valencia, Spain
Freelance
Skills
Languages
About me
Intro
Customer Success specialist and ESL educator with 4+ years of experience in client onboarding, relationship building, and educational program delivery. Proven expertise in CRM management, customer retention strategies, and cross-cultural communication across EdTech and hospitality sectors. Ready to help your business enhance customer experiences and drive engagement.
Work experience
Freelance English Teacher
Native LearnFreelance
Nov 2023 - Present
3 years
Valencia, Spain
Skills: English as a Second Language (ESL)
English Language and Culture Assistant
Spanish Ministry of Education, Culture and Sport
Oct 2022 - Present
4 years 1 month
Valencia, Spain
Skills: Pedagogy · Copywriting · Classroom Management · Social Media Management · Attention to Detail · Creative Writing · Lesson Planning
Freelance English Teacher
Interland School | Formación de idiomas y servicios de traducción para empresasFreelance
Nov 2022 - May 2023
7 months
Valencia, Spain
BYJU'S
May 2020 - Mar 2022
1 year 11 months
Bengaluru, Karnataka, India
Product Expert
Nov 2021 - Mar 2022
5 months
Bengaluru, Karnataka, India
Skills: Ticketing · Customer Relationship Management (CRM) · Operations Administration · Relationship Building · Troubleshooting · Attention to Detail · Resolving Issues · Stressful Situations · Escalations Management · Product Innovation
Student Success Specialist
May 2020 - Dec 2021
1 year 8 months
Bengaluru, Karnataka, India
Skills: Skill Development · Academic Coaching · Ticketing · Customer Relations · Relationship Building · Troubleshooting · Higher Education · Attention to Detail · Customer Retention · Resolving Issues · Stressful Situations
Property Manager
Moustache Hostel
May 2018 - May 2020
2 years 1 month
Varanasi · On-site
Skills: Networking · Ticketing · Operations Management · Travel Management · Guest Service Management · Tourism · Copywriting · Travel Planning · Relationship Building · Social Media Management · Travel Agencies · Team Leadership · Content Marketing · Poster Design · Attention to Detail · Resolving Issues · Stressful Situations
Education
Banaras Hindu University
Bachelor of Arts - BA
2016 - 2019
3 years 1 month