Sava Nievierov

Minimal Viable Launch – AI Startup (Custom AI tools & SaaS solutions) - Developed company-wide roadmap, high-level planning, and capacity management framework, enabling real-time visibility and unblocking planning processes - Designed and implemented an internal testing and quality assurance process covering all stages of delivery, including design, development, security, architecture, and compliance - Optimised existing Scrum and Agile workflows by closing process gaps and driving continuous improvements in team collaboration, delivery speed - Managed multiple concurrent AI projects, including development of AI agents and custom AI-powered tools integrated with OpenAI technologies - Acted as a client-facing project lead, running regular catch-ups, status updates, and product review sessions to ensure alignment and stakeholder satisfaction - Conducted client interviews to identify pain points and extract actionable insights, directly influencing product direction and new project opportunities

Company providing community management services including an online community platform. Clients I've worked with include Tescobank, Amazon Web Services (AWS), Lebara, Lenovo, E.ON, Utilita, RAC, and Benenden Health - Managed multiple enterprise client projects simultaneously (AWS, Tesco Bank, Lenovo, E.ON, Lebara, RAC, etc.). - Managed Sprint Reviews, Retrospectives, and Planning, presenting outcomes to senior leadership and C-level stakeholders - Built new processes for Support, Security & Vulnerability, and Internal Tech portals, clearing backlog and enabling delivery of functionality that had been blocked - Served as main POC for all internal and client Support requests - Led Incident Management processes and handled security-related escalations end-to-end - Owned Client Reporting process (Jira/Clockify) for budget tracking and capacity planning - Improved roadmap + sprint planning processes, boosting delivery efficiency by ~30% and increasing predictability - Improved tech team estimation accuracy by analysing delivery data vs. estimates, enhancing client satisfaction and reducing friction - Successfully launched a new mobile operator client’s community (Lebara), managing scope, timelines, and delivery end-to-end

- Built strong client relationships through regular updates and proactive problem-solving - Found upsell opportunities and secured extra work, boosting project value - Managed up to 15 projects at once, balancing scope, budget, timelines, and stakeholder expectations - Facilitated in Sprint Planning, Backlog Refinement, Daily Standups, Sprint Reviews, and Retrospectives to ensure smooth Agile delivery - Led a cross-functional team of 20 across dev, design, analysis, and QA - Coached the team on Agile practices and encouraged collaboration

- Mentored a cross-functional team, upheld Agile principles as a Scrum Master - Led Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives - Managed a team of 10 across development, analysis, design, and QA - Oversaw API integration projects with external clients - Conducted user research to guide product and UX decisions - Improved registration and onboarding, raising conversion by 1% - Cut message costs by 90% (£50k/year) by switching providers - Built and launched a new payment method for self-employed influencers - Launched and maintained the Drim service from concept to release, covering SEO, onboarding, and bug fixing

- Built and maintained the product backlog in Jira to keep delivery on track - Collaborated with stakeholders to define requirements and align expectations - Investigated new features for potential implementation and assessed existing performance - Documented current and upcoming features in Confluence

- Implemented an automated CRM block, saving managers up to 3 hours daily - Conducted customer interviews with HelpResource employees - Collected and analysed data to support CRM optimisation - Prepared detailed documentation for upcoming features

- Founded and managed an IT start-up focused on portable battery sharing - Launched the full system — dispenser MVP plus Android and iOS apps - Oversaw project management, budgeting, and business planning - Registered patents, trademarks, copyrights, and know-how - Coordinated developers and engineers building the MVP and mobile apps - Worked closely with suppliers, developers, and other contractors - Product’s video: https://youtu.be/B1GxGkvgMVA