Sayyed Ali Murtaza Kazimi
Level Professional
Salaire / Taux journalier
92400 Courbevoie, France
Freelance, ouvert au CDI
Expertises
Langues
Expérience de travail
Information Technology Help Desk Support
Alstom
• Support Assistance Technician on Site • User Support L1, L2 • Mastering of Deployment of PCs with SCCM • Diagnostics specialist of Computer Systems • Managing incidents (Service Now) • CITRIX installation, configurations and trouble shooting.
Information Technology Operations Manager
Altai Consulting
Information Technology Operations Manager
ALTAI CONSULTING – Kabul, Afghanistan
Operational Specialist
ALSTOM – Saint Ouen, France
• Support Assistance Technician on Site • User Support L1, L2 • Mastering of Deployment of PCs with SCCM • Diagnostics specialist of Computer Systems • Managing incidents (Service Now) • CITRIX installation, configurations and trouble shooting.
Help Desk Support Specialist
RICOH
• Remote assistance (TeamViewer / Kaseya) • User Support L2 • User Technical Support (Hardware / Software) • Managing incidents (Kaseya)
Support Technician
EVA GROUP – Paris, France
• User Support L1 • software, hardware troubleshooting • Participation to Network infrastructure of network cabling of Network Bay
Information Technology Specialist
Total Energies, Coupole Head Office
janv. 2022 - Présent
4 ans 10 mois
92400 Courbevoie, France
Information Technology Specialist
janv. 2022 - Présent
4 ans 10 mois
92400 Courbevoie, France
L2 | L3 VIP Support
janv. 2022 - Présent
4 ans 10 mois
92400 Courbevoie, France
- Resolving issues that VIP or Local IT teams are unble to resolve. - N3 Support is affiliated to all of TTE tower in case of need includes personal visits to site. (Michelet, - Balard, Spazio, CBX, FSL, Newton) etc - Training the Proximity Engineer in case of certain fine issues. Major issues hadling. - Finding the root cause of the issue. - Identifying issues and finding solutions to prevent escalations. - Contacting Vendor support in case of issues could not be resolved by Engineering tower - Being available to Support Kiosk, Run and Integration team Engineers (Remote or proximity to all TTE site). - But VIP and COMEX cases are highly prioritized and provide support without fail. - Incase of lake of access ot certain need I contact the Engineering Tower help me through certain requirements. - Participating Vendor Support, If issues could not be resolved the Engineering team, Vendors are contacted case tickets are raised. - Providing solution /Troubleshooting for damaged Hardware materials (Part exchange if required to prevent the VIP and COMEX to prevent changing their entire Laptop).
Support Specialist
TotalEnergies – Coupole Courbevoie(via)
janv. 2022 - Présent
4 ans 10 mois
92400 Courbevoie, France
• AD Operation • Azure AD (Microsoft Intune) • L3 Support Hardware / Software Troubleshooting • Major Incident Handling and management • Responsible for finding the root cause of Global issues • Vision Cloud (Fusion Cloud) Non Domain assistance • End User Remote access assistance • SCCM Endpoint Operation and App managements • SCCM Software Center Management • Microsoft Office 365 Support • HomeFolder User Data Migration • End User HomeFolder Support and management • DFS Control • Diagnostics specialist of Computer Systems • Managing incidents (Service Now) • Smart Card Administration (CMS) • Microsoft Windows x / Windows Server x Support • BYOD Support • CITRIX VDI Support • Printer Technical support Support for VIPs and COMEX • Quick hardware malfunction Support for VIP and COMEX members (Quick change of hardware parts to prevent time consumption of PC replacement) • Responsible for quick response for VIP and COMEX IT Issues. • Responsible of supporting VIP onsite and remote Engineers. • Responsible of supporting Kiosk onsite Engineers • Responsible of Supporting non-VIP end user Walkins in Kiosk in case necessity. • WHFB Support • Microsoft Windows Support
DSS Engineer (GTIS) (Proximity & L2 IT SUPPORT)
Barclays Investment Bank – Paris 08, France
• Support and Assistance on site and Remote • IPC (Dealerboard) assistance • Assistance on Hardware / Software Troubleshooting • User Support assistance via Remote access • Rebuilding of PCs with SCCM • Diagnostics specialist of Computer Systems • Managing incidents (SERVICE FIRST | Service Now) • KVM Switch Configuration 1 – 8 WS & Monitors • CITRIX installation, configurations and trouble shooting.
Technical Support Specialist
Barclays Investment Bank
juil. 2020 - déc. 2021
1 an 6 mois
Paris, France
Technicien de maintenance Informatique
Alstom
juil. 2019 - août 2019
2 mois
Headquarter of Alstom Saint-Ouen
Support Specialist
EVA GROUP – Paris, France
juil. 2019 - août 2019
2 mois
• User Support L1 • software, hardware troubleshooting • Participation to Network infrastructure of network • cabling of Network Bay
Technician de support informatique
Ricoh France
avr. 2019 - mai 2019
2 mois
Rangsit, Prachathipat, Thanyaburi District, Pathum Thani, Thaïlande
Information Technology Help Desk Support
INFOVISTA – Massy, France
avr. 2019 - mai 2019
2 mois
• Preparation of Deployment environment (KACE) (MDT) • User Support L1, L2 • Contacting Providers • Technical Support to users on site • Migration of (existing OS / Data with current Configurations) 40 Laptops and Desktops of R&D Department to the new PCs of High Configurations. • Diagnostics specialist of Computer Systems
Help Desk Support Specialist
RICOH – Rungis, France
janv. 2019 - mars 2019
3 mois
• Remote assistance (TeamViewer / Kaseya) • User Support L2 • User Technical Support (Hardware / Software) • Managing incidents (Kaseya)
Infovista
janv. 2019 - mars 2019
3 mois
Paris Area, France
Information Technology Help Desk Support
janv. 2019 - mars 2019
3 mois
Paris Area, France
• Preparation of Deployment environment (KACE) (MDT) • User Support L1, L2 • Contacting Providers • Technical Support to users on site • Migration of (existing OS / Data with current Configurations) 40 Laptops and Desktops of R&D Department to the new PCs of High Configurations. • Diagnostics specialist of Computer Systems
Help Desk Technician
janv. 2019 - mars 2019
3 mois
69340 Francheville, France
Help Desk Technician
janv. 2019 - mars 2019
3 mois
Paris Area, France
Information Technology Technician
S.A.R.L Aiman Informatique
juil. 2012 - août 2017
5 ans 2 mois
Vétheuil, France
Computer Hardware Technician
AIMAN INFORMATIQUE
juin 2011 - déc. 2015
4 ans 7 mois
• Reception and management of IT equipment Installation • Hardware and software troubleshooting • Installation and configuration of computers (Mac and Pcs) • Deployment of Operating systems
Maintenance Technician
Mondo Digitale
janv. 2009 - janv. 2010
1 an 1 mois
• Managements of incidents (ITIL) • Installation of Computers • User support on site
Maintenance Technician
MONDO DIGITALE – Roma, Italy
août 2008 - mai 2009
10 mois
• Managements of incidents (ITIL) • Installation of Computers • User support on site
Support Technician
INFO SYSTEMS – Patras, Greece
avr. 2006 - août 2008
2 ans 5 mois
• Installation of new IT equipment • Introducing users to the basic operation of microcomputers and IT equipment • User assistance • Equipment and software breakdown management
Support Technician
Info Systems
août 2006 - août 2007
1 an 1 mois
• Installation of new IT equipment • Introducing users to the basic operation of microcomputers and IT equipment • User assistance • Equipment and software breakdown management
Computer Hardware Technician
AIMAN INFORMATIQUE – Paris, France
janv. 1997 - déc. 1997
1 an
• Reception and management of IT equipment Installation • Hardware and software troubleshooting • Installation and configuration of computers (Mac and Pcs) • Deployment of Operating systems
Formation
Kabul University
Bachelors, Computer Sciences
1997 - 2001
4 ans 1 mois
Licences et certifications
Data Security Helper
Délivré le : janv. 2018
Assistant engineer of computer security
Délivré le : janv. 2017