Sébastien Lourties
Senior UX Researcher | CX & Data Strategy
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
Langues
Expérience de travail
Freelance
Mindfeel - CX & UX Strategy
sept. 2021 - Présent
5 ans 2 mois
Paris, France
Past clients : BforBank (Fintech), Logibec (Healthcare), HMH (Education) Helping product (PM) and design (UX/UI) teams to define their product vision with user experience perspective (quanti/quali methods). Driving the discovery (using market/user data) to research process (ex. interviews, tests). At ease with Design Sprint framework and co-creation methods, such as concept testing, design thinking and user journey mapping.
Team Lead UX research
Ubisoft
oct. 2020 - avr. 2022
1 an 7 mois
Montréal, QC, Canada
Directing and managing a UX team of 12 full time staff. Managerial tasks include activities such as hiring talent, team building, goal setting, teams vision, strategic roadmap, project assignments, reviewing deliverables, employee professional development, conducting reviews and compensation adjustments. My team support our Montreal AAA productions to transform data collected with our futur customer in actionnable insights for designer, developer, project manager, producer, marketing teams and C-Suite.
Desjardins
oct. 2018 - oct. 2020
2 ans 1 mois
Montréal, QC, Canada
Lead UX Researcher
nov. 2019 - oct. 2020
1 an
Montréal, QC, Canada
- Plan and direct research across the entire product development lifecycle including generative, iterative design research, and evaluative research. - Equip product leadership with user insights on top needs and pain points informing short and long term strategic and product development priorities, and avoiding future usability risks. - Establish UX performance benchmarks for customer satisfaction, emotional connection, and usability. Partner with Analytics and Market Research to tell a holistic customer data story. - Partnered with product leadership (up to 15 Product managers) to establish research roadmaps supporting overall product strategy and prioritizing feature development workstreams. - Responsible for planning and coordination of timelines, budgets, equipment, recruiting, and vendor coordination. - Collaborator in a UX research lab creation focusing on biometric and neuro-marketing tools. - Participated heavily on business pitch work representing User Experience practice methodology, quality, ROI and services. - Working in a Voice of Customer (VOC) mindset for the group
UX Researcher
oct. 2018 - oct. 2019
1 an 1 mois
Région de Montréal, Canada
- Recommended, design and conduct research plans that inform the design process and benchmark success. Sample activities included persona creation, scheduling resources, study design, recruiting, study moderation, data analysis, reporting, and presenting recommendations for change with stakeholders (Director, PM manager, designer, developers). - Analyzed web site behavioral analytics and their implications on usability. Provided recommendations for site enhancements based on behavioral data.
Teacher assistant – UX researcher
HEC Montréal
mai 2017 - juil. 2018
1 an 3 mois
Région de Montréal, Canada
- U.X. : Participation in +5 user interface testing projects at the Tech3lab of HEC Montréal, learning UX methodologies and UX metrics analysis in banking and insurance field. Analyzed the behavioral, cognitive and affective dimensions of the user experience with psychophysiological measures. - Business intelligence: Migration, cleaning and data analysis of +80 projects - Knowledge transfer: Coaching 100+ students during work sessions - I.T. cases resolution: Creation and resolution of cases to teach IT concepts of modelisation, optimization and project management
Design consultant
Surmesur
mai 2015 - sept. 2017
2 ans 5 mois
Région de Montréal, Canada
Assistance in the preparation of tailor-made suits based on the client's morphology, personality or sector of activity. My missions were: - Reception of customers - Needs analysis - Clothing advice - Digital design of clothes - Customer Account Tracking
Formation
Lycée Victor Duruy
Baccalaureat Général, Série Economie & Social
HEC Montréal
Bachelor of Business Administration - BBA, Marketing & Information Technology
- Board of director of HEC Montréal Student Association (AEHEC). Providing advice for budget governance, media representation and innovation - Student involvement : Vice-President of Student Association of HEC Montréal (AEHEC, External Affairs). Representing the school and the interests of the 4.000 bachelor students over Canada. Negotiation of partnership ($100.000) and monitoring the $1.7 million CAN dollars association budget
HEC Montréal
Master of Science (M.Sc), Information Technology and UX
- Thesis (grade: A, honors) - Topic: «Convergent Validity of Continuous Self-Perceived Measurement Systems during interface navigation» - Interested in the difference between self-percieved vs truly lived digital experiences using biometrics tools (facial recognition, electrodermal activity and eye tracking), mixed with qualitative research - Supervision: Pierre-Majorique Léger (Ph.D) & Sylvain Sénécal (Ph.D.) 2 scientific articles: - Lourties, S. et al. (2018). Testing the Convergent Validity of Continuous Self-Perceived Measurement Systems: An Exploratory Study. HCI International 2018, Springer - Lourties, S. et al. (2019). Continuous self-perceived measurement systems: An investigation of the convergent validity of emotional retrospection, Computer in Human Behavior, in process of publication
Licences et certifications
Green Belt Lean Six Sigma
Délivré le : mars 2020
Google Analytics
Délivré le : oct. 2019
Portfolio
