Serge Dadoun

Associé chez Kt consulting, j'accompagne les équipes et dirigeants dans des programmes de transformation à forte dimension stratégique, opérationnelle et technologique. Fort de plus de 25 ans d’expérience, dont plus de 15 ans au sein de cabinets de conseil internationaux tels que EY, BearingPoint et Arthur Andersen, complétés par plus de 10 années dans des rôles de Client Partner et de direction de comptes stratégiques, j’évolue dans des environnements où les enjeux business, technologiques et transformationnels sont étroitement liés. J’interviens principalement dans les secteurs des télécoms, de l’industrie, des technologies et des services, avec une expertise reconnue dans la transformation digitale, la modernisation des systèmes d’information, les infrastructures IT & Cloud et les programmes de transformation à forte criticité opérationnelle. Mon expertise s’articule autour de trois axes principaux : • Transformation digitale & gouvernance des SI : définition et pilotage de trajectoires de transformation, gouvernance IT, Cloud, SaaS, Data Analytic et performance management; • Transformation des opérateurs télécoms : direction de programmes complexes de transformation et d’évolution des modèles opérateurs, notamment dans des contextes MVNO vers Full MVNO/MNO, impliquant IT, opérations, relation client, wholesale, finance et conformité réglementaire. • Modernisation des plateformes & transformation opérationnelle : accompagnement des opérateurs et grands comptes dans la modernisation des plateformes B/OSS, infrastructures IT & Cloud et solutions métiers. Mon approche combine vision stratégique, compréhension des enjeux business / technologiques et capacité d’exécution dans des environnements internationaux. Chez Kt consulting, mon ambition est d’accompagner les organisations dans leurs transformations stratégiques et de contribuer au développement des activités de transformation digitale auprès des secteurs télécoms, industrie et technologies.

Consulting during 16 years in Arthur Andersen (1999-2003) / Ernst & Young (2003-2007) / BearingPoint (2007-2010) / Ericsson (2010-2015) I made several projects as Director : In charge to deploy Revenue Assurance / Fraud Tools (control definition, RFP Tools) and set up a new Assurance Organization (roles and activities) , Deploy SI Solution (SAP, Oracle), PMO role to transform an MVNO To full MVNO, Realize a benchmark economic model to implement a energy industry, SOX, IT control, Audit and crisis management (win customer’s trust) Role and main achievements: - Lead Projects and manage different teams - Transformation Project - Detect increase revenues and reduce leakages (Fraud and Revenue Assurance) - Define internal controls, process improvements and reconciliation database Foreign experience: - Telefonica Madrid – 2 years, - Morocco – 2 years (INWI, ANRT, Orange), - Vodafone Turkey – 6 months - HP Germany – 1 year

Telecom : - Manage the internal entity of Revenue Assurance - Set up a new Revenue Assurance Organization for a Morocco operator : Defined roles, processes, controls to identify gain. I leaded different teams in interaction with RA as financial, IT, Fraud and regulator. - Fraud intervention for regulator : Interconnections / Roaming Turnover impact between operators. Reconciliation project with adjustment thanks big data and rules implementation Utilities & Energy : - Made a Financial Model to set up a new photovoltaic company in Europe - Crisis Management and Manage a team to define all decision reporting Technical skills: - Sales & business development - Mobile Networks and Services, - IT Consulting, - Revenue Assurance & Fraud - Growth, Margin, Net sales and Crisis management

Different Audit Project for several companies – More for Telecom companies. I was in charge of 4/5 persons different at each project. I had to transfer the competences, to verify their work, to give us instructions and to be unsure that there were no risks with client during interview or deliveries. For Telefonica Spain, I had to live one year in Spain to manage and to train E&Y team and helped them with the client. It was the first time that E&Y Spain had a very important client as Telefonica. I had to show all processes audit conform to SOX model, how to validate the turnover and how to control the controls. Specially, I was involved in several projects related to billing systems / Revenue Assurance in telecommunications companies. My main tasks include the detection of increasing revenues and reducing leakages opportunities, definition of internal controls and the development of system and process improvements, related to billing and pre-paid process

Role and main achievements: - Audit and Advertising SI for operators (France, Spain, Morocco) and several other company - Mapping SI Urbanization - Set up an Internal Telecom Organization to define solution for Telecom issues - Develop the first Revenue Assurance controls for a french operator - Reconciliation database, process control - Lead Teams