Sergio Luciano

– Trusted technical partner to the CEO in a self-managed organization dedicated to human development and NGO acceleration programs – responsible for all data, systems, and AI initiatives with full autonomy and strategic scope – Built a candidate registration and selection system for NGO partner programs – replacing a fully manual spreadsheet process – Developed a facilitator allocation system crossing availability, location, and profile – reducing team-building time and coordination errors – Implemented automations and integrations to reduce operational cost and manual workload

– Built a registration and selection system for NGO partner programs – integrating application flows, screening, and tracking for acceleration programs. Replaced a process done entirely in spreadsheets.

– Built a system to support facilitator allocation in projects crossing location, schedule availability, and profile. Reduced team-building time and coordination errors that happened in manual processes.

– Founded and ran Colibri solo for 9 years – a company dedicated to listening and relational communication. Beyond the programs, I built and maintained the full technical infrastructure myself: a WordPress-based store integrated with payment systems and invoicing; internal royalties management; an AI-assisted listening platform (escuta.vc); a real-time facilitation platform; and a custom LMS – a one-person operation running like a team. – Published the Grok Empathy Game in Brazil: 20k+ units sold on Amazon (4.5/5) – the best-selling empathy and communication game in the country – Translated and published books on NVC, power, and privilege – curated titles, not mainstream releases. Including one title that reached 8k+ copies sold – Delivered NVC training to thousands of people in large corporations, including 1,000+ SENAC SP employees across 15+ cities

– Architected a learning platform built backwards: the starting point is real-life challenges, not content. Each track maps competencies dynamically and individually. Learn by doing, not watching.

– Built a real-time facilitation platform from scratch – collaborative boards, interactive dynamics, gamification – designed to use games in training and team development contexts. Later became the technical foundation for a learning platform based on the Grok Game.

– Built a payment integration layer connecting Stripe, Pagar.me, and Asaas – to charge for courses and digital products without depending on intermediary platforms. Full control over the purchase experience and financial flows.

– Built a system to generate content with AI – social media carousels, infographics, and podcast scripts from the user's own material. The idea: turn what someone already knows into publishable content, without needing a communications team.

– Built a wiki-style system to organize and share knowledge produced in Colibri's courses turning what was learned in rooms into something searchable, living, and collective.

– Conceived an AI-assisted platform for practicing empathic listening and NVC in daily life – not as a course, but as continuous practice. Users brought real situations and the AI helped work through the empathic response before the conversation actually happened.

– Led data-driven continuous improvement across multiple branches – up to 70% operational performance gains – Built an Excel/VBA monitoring system covering critical gaps in the corporate TMS – centralizing fleet and logistics flow tracking in real time – Deployed to Peru for crisis management: inventory out of control, critical stock discrepancies – stabilized operations and documented the process – Reported directly to the executive board with performance analytics and strategic recommendations

– Built KPI dashboards and performance frameworks for operational decision-making at national scale – Developed and implemented logistics process optimization projects with measurable, documented impact