Shahid Alam

Fiber & RF Network Expansion & Operation ✔Expertise in designing and deploying Fiber and RF networks to ensure seamless connectivity. ✔Skilled in strategizing and executing network expansion projects across multiple regions. ✔Proficient in troubleshooting, maintaining, and optimizing network performance. ✔Strong focus on operational excellence and customer satisfaction. BTL Expansion ✔Experienced in leading Below-The-Line (BTL) marketing initiatives for brand growth. ✔Successfully executed localized campaigns to enhance market penetration. ✔Proven ability to drive customer engagement and improve product visibility.

✔Leveraged extensive expertise in wireless technology and network systems to drive operational excellence. ✔Demonstrated strong leadership within the team, fostering a problemsolving mindset and achieving successful outcomes. ✔Delivered exceptional client satisfaction through professional support and service delivery. ✔Transitioned to a broader operations and management role, gaining comprehensive insights into successful branch operations. ✔Focused on staff satisfaction, optimizing performance, and maintaining excellent customer service standards. ✔Played a key role in revenue optimization and strategic decision making for branch success. ✔Managed OLT and Fiber systems, overseeing fiber operation management, network design, planning, and customer service. ✔Led fiber cable installation and maintenance, ensuring minimal downtime and smooth operations. ✔Directed capacity planning and vendor/equipment management to scale network needs and streamline operations.

✔Seized the opportunity to take on a new responsibility in NOC Monitoring. ✔Overseeing network operations. ✔Mobilizing teams for effective response. ✔Actively participating in troubleshooting activities.

✔Returned to technical background due to challenges and staff shortage. ✔Refocused on wireless network management. ✔Dedicated to providing top-notch service and support to corporate customers.

✔Moved to a non-technical role to broaden expertise in operations and management. ✔Assumed the role of an Assistant Branch Manager in Banepa. ✔Gained insights into successful branch operations. ✔Focused on staff satisfaction, achieving company targets, and ensuring excellent customer service. ✔Successfully optimized revenue for the branch.

✔Actively engaged in surveys to enhance wireless network coverage in Nepal. ✔Promoted to assistant manager in the midst of these initiatives. ✔Tasked with delivering wireless services to corporate clients in remote areas. ✔Overcame challenges and consistently improved service delivery in Nepal.

✔Senior Radio Frequency Officer at Classic Tech, Nepal ✔Conduct on-site visits for wireless installation and troubleshooting. ✔Configure wireless point-to-point connections. ✔Install access points on towers. ✔Address related wireless network issues effectively. ✔Played a crucial role in expanding the network. ✔Set up a streamlined wireless tower for enhanced coverage. ✔Initiated long-distance point-to-point connections, extending beyond the valley. ✔Successfully connected Nepal Police as the first Intranet client. ✔Linked various districts across Nepal ✔Actively participated in surveys for the newly established Radio Frequency department. ✔Contributed to the expansion of the wireless network throughout Nepal.

✔Senior Wireless Technician at Classic Tech, Nepal. ✔Conduct on-site visits for wireless installation and troubleshooting. ✔Configure wireless point-to-point connections. ✔Deploy access points on towers. ✔Resolve associated wireless network issues effectively. ✔Played a key role in expanding the network. ✔Established a compact wireless tower for enhanced coverage. ✔Initiated long-distance point-to-point connections beyond the valley. ✔Successfully connected Nepal Police as our first Intranet client. ✔Extended network connectivity to numerous districts across Nepal.

✔Wireless Technician at Classic Tech, Nepal. ✔Conduct site visits for wireless installation and troubleshooting. ✔Configure wireless point-to-point connections. ✔Establish access points on towers. ✔Troubleshoot wireless network issues effectively. ✔Contributed to network expansion by setting up a wireless tower. ✔Successfully established and maintained wireless connections. ✔Collaborated with team members on network expansion projects. ✔Maintained detailed records of installations and troubleshooting activities. ✔Set up and optimized a small wireless tower for enhanced coverage. ✔Demonstrated effective troubleshooting skills in resolving network issues. ✔Adapted to new challenges and responsibilities in the role. ✔Committed to continuous learning and exploring advanced wireless technologies.

✔Junior Wireless Technician at Classic Tech, Nepal. ✔Conduct wireless installations and troubleshoot issues at client sites. ✔Proficient in wireless technology and networking protocols. ✔Engage with clients for effective communication and satisfaction. ✔Work collaboratively with a team on network projects. ✔Pursue continuous learning and relevant certifications. ✔Address challenges in installations and troubleshoot effectively. ✔Maintain detailed records of installations and troubleshooting activities. ✔Maintain detailed records of installations and troubleshooting activities. ✔Adhere to industry standards and regulations in all activities. ✔Demonstrate commitment to personal and professional growth within the ISP.