Shambo CHATTERJEE

• Built and deployed an AI Agent on n8n to draft newsletters for SharePoint, reducing publishing time by 10% and improving content reach across the Zurich groups • Implemented and reviewed 40 internal controls for the Zurich IQ team's Q2 2025, improving compliance and risk management • Designed and deployed risk control frameworks for onboarding two new COMS systems • Directed migration from Workplace to Viva Engage, achieving 100% adoption within 1 months and enhancing GenAI team visibility

• Analyzed internal user data to define customer personas, select communication channels, and craft a targeted marketing strategy, driving a 20% increase in BU engagement with GenAI tools • Supervised end-to-end design and execution of the marketing campaign, coordinating across departments • Implemented and reviewed 30 controls for the GenAI team over two quarters (Q3 & Q4 2024) using the ICIF framework, improving compliance and risk management • Revamped change management processes by introducing new change categories, centralizing documentation (Confluence), and managing resolutions with ServiceNow • Facilitated communication between GenAI team and management, increasing process efficiency by 50% through improved alignment on project objectives

• Utilised MS Excel to perform financial analysis and visualise the findings of 50+ undervalued companies • Managed a 300,000+ INR investment portfolio, achieving a 12% return through risk mitigation and asset allocation strategies • Visualized and presented financial KPIs in MS PowerPoint to communicate financial performance to 20 stakeholders

• Consulted and completed needs analysis of 100+ potential users to analyze feedback in Google Sheets and design UX/UI on Figma • Developed and deployed project using Typescript and React.js, resulting in a 20% improvement in customer satisfaction • Tested, shipped, and deployed new features in the virtual environment using Docker containers

• Created SEO optimized content on global automotive trends, increasing organic traffic by 80% and monitoring progress with WordPress analytics • Elevated community engagement to over 6,000 visits by consistently publishing insightful blog content • Managed social media channels (Facebook, Twitter/X, WordPress) to ensure consistent brand messaging