Shashi Bhushan

• Lead 15–20 concurrent localization projects across 20 languages, maintaining 98.5% accuracy. • Designed and deployed on-prem AI translation (Ollama), eliminating external API costs and ensuring data privacy compliance. • Built agentic AI workflows (preflight QA, glossary validation, auto-QA triage with human arbitration). • Deployed agentic AI Source and AI Glossary agents. • Orchestrated multi-engine MT/LLM routing (DeepL, Language Weaver, ModernMT, OpenAI) optimized by content type and cost. • Authored AI Style Guide for HITL vs. zero-touch flows, aligned to MQM quality categories. • Managed 30+ freelancers and vendors, ensuring SLA compliance and 100% on-time payments. • Implemented automated KPI Kanbon dashboards (TAT, error rates, cost/word), using Jira integration. • Maintained and expanded multilingual termbases and glossaries to protect brand terminology. • Coordinated cross-functional reviews with Product, UX, Legal and Marketing to align localized content with global standards.

• Selected for Touch B.A.S.E. 2025, the Social Business Incubator program supported by Luxembourg’s Ministry of Labour, to develop FoodPrint AI, an AI-driven food-waste reduction platform. • Awarded targeted mentorship, technical guidance, and incubator resources to design the pilot. • Secured introductions to national stakeholders including policymakers, NGOs, and retailers.

• Led the evaluation and successful implementation of Smartsheet for the Software & Devices team in Amazon. • Implemented regex-based source linting (placeholders, punctuation, gender neutrality) to accelerate LQA cycles. • Piloted neural MT + post-editing programs, setting quality gates to protect tone in customer-facing surfaces. • Led Hindi localization for Alexa (celebrity voice), processing 1.5M+ strings under tight deadlines with zero post-launch defects. • Built KPI dashboards comparing human vs. MT+PEMT performance, informing launch planning and budgeting. • Managed terminology assets, style guides and glossaries across markets to ensure consistent voice. • Implemented vendor feedback processes and utilized internal tracking systems and TMS for project monitoring and quality control.

• Mentored a team of 23 translators, ensuring high-quality localisation for key Google products (Pay, Maps, Search, Assistant) through quarterly LQA workshops and updated style guides. • Coordinated training sessions for multinational language service providers (Vistatec, Magnon, Welocalize, Lionbridge). • Managed terminology databases, style guides, and implemented robust localisation quality assurance (LQA). • Collaborated with cross-functional teams within the Google account structure. • Earned 'Exceptional Employee Award 2018' for contributions to localisation quality and process improvements