Shaurya Singh
Customer Success Manager & Strategy Lead
Salaire / Taux journalier
Paris, France
Mobilité : Paris
CDI
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Introduction
Most companies do not struggle with data or AI. They struggle to convert insight into commercial decisions that drive retention, expansion, and sustainable growth. I operate at the intersection of Customer Success and Strategy, helping enterprise SaaS teams translate customer signals, usage intelligence, and market insight into measurable business outcomes. Across 7+ years in AI SaaS, consulting, and global organizations, I have: • Managed 10+ enterprise accounts, driving adoption and renewal stability • Automated 30–40% of lifecycle touchpoints to increase strategic capacity • Influenced product roadmap priorities through structured customer insight • Identified churn risks early through usage analytics and behavioral signals • Facilitated executive foresight sessions shaping GTM and innovation priorities My focus is simple: protect outcomes, not just renewals. I bring commercial clarity, data fluency, and executive communication to ensure Customer Success directly strengthens revenue stability and expansion. I align best with international SaaS teams where customer insight informs product, GTM, and long-term growth strategy.
Expérience de travail
Verra - Formerly Descartes & Mauss
janv. 2023 - août 2025
2 ans 8 mois
Paris, France
Customer Success Manager & Strategy Lead
janv. 2025 - août 2025
8 mois
Paris, France
AI Foresight & Strategy-based SaaS organisation, Paris - Led customer success programs for 10-plus enterprise accounts, improving onboarding satisfaction and increasing active usage through data-driven lifecycle management. - Designed scalable engagement processes using HubSpot, Mixpanel, and Intercom, automating 30 to 40 percent of recurring touchpoints and freeing capacity for strategic advisory work. - Partnered with Product and Commercial teams to translate customer analytics into actionable insights, influencing 3 plus roadmap priorities and feature launches. - Used foresight frameworks and usage intelligence to anticipate client needs, contributing to churn risk reduction and account stability across the portfolio. - Acted as the voice of the customer across internal teams, embedding customer context into product, commercial, and leadership decision-making.
SUI & Customer Success Manager
janv. 2023 - déc. 2024
2 ans
Paris, France
- Applied data-driven foresight methods to structure client business questions, synthesise market and trend signals, and support GTM, innovation, and portfolio decisions. - Built early-stage intelligence and adoption models combining usage data and qualitative inputs, improving decision clarity and insight relevance by approximately 30 to 40 percent. - Facilitated foresight and working sessions with senior stakeholders to define future scenarios, opportunity spaces, and strategic priorities across multiple markets. - Partnered with cross-functional teams to translate foresight outputs into actionable recommendations, supporting enterprise-level strategic decision-making.
Communications Specialist
Better
juin 2021 - janv. 2022
8 mois
Gurgaon, Haryana, Inde
- Established an internal communication team from scratch. - Created communications channels for both Internal and External stakeholders. - Spearhead internal communications and employee engagement campaigns. - Sensitize leadership with gender equality norms through various channels for creating an inclusive and diverse workplace. - Tools Used – SQL, Canva, Adobe Premier Pro, MailChimp, Adobe Rush-
Lead: Storytelling, Communications and Branding for CMD
Jaipur Rugs
mars 2021 - mai 2021
3 mois
Jaipur, Rajasthan, Inde
- Spearheaded a team of 14 communication professionals to create a communication channel that connects 10,000 artisans with its end consumer. - Lead the communication and branding domain for the Founder and Chairman of Jaipur Rugs. - Structuralized internal and external communications for JRF along with TEDx ambassador to India, Mr Ajeet Sharma. - Led the Marketing ATL/BTL product-centric campaign for catalogue rugs, USA Subsidiary – Jaipur Livings (using different analytics tool – Python, SQL, MailChimp, Facebook Business Manager, Google Analytics) - Created monthly newsletters and employer branding campaigns for Internal Communications.
Associate Manager
Jindal Stainless
mai 2018 - oct. 2020
2 ans 6 mois
Gurgaon, Haryana, Inde
Lead for Employer Branding - Focused on employer branding to reflect upon individual and collective expertise of organization's strength. - Developed content around relevant keywords for branding to derive traffic, thus achieving an increase in website traffic by 3765% through Social Media. - Achieved an increase of LinkedIn followers by 1000%, Facebook page likes by 11000% and Twitter followers by 3900% in a span of12months. - Created a list of 15,000+ trusted stakeholders’ through email marketing.
Module Developer
MPower Global STEM Education
janv. 2018 - mai 2018
5 mois
Gurgaon, Haryana, Inde
- Researched, wrote, edited and proofread manual for science modules of Class III to Class X. - Designed experiments to make students understand the course easily. Planned and monitored implementation of technology-based learning programs.
Content Developer
HOMI SmartHomeTM
nov. 2017 - mars 2018
5 mois
New Delhi Area, India
Produced original, creative content for blogs and advertisements for the organization on Internet of Things and Smart Homes.
Biochemistry
BLK - Max Super Speciality Hospital
mai 2016 - mai 2016
1 mois
Formation
ESCP Business School
Masters in Marketing and Creativity, Marketing
2022 - 2023
1 an 7 mois
Indian Institute of Mass Communication, Delhi
Post Graduate Diploma, Advertising and Public Relations
2017 - 2018
1 an 1 mois
Amity University
Bachelor of Science - BS, Biotechnology
2014 - 2017
3 ans 1 mois
IIMC
Postgraduate Degree
ESCP Business School
Master's Degree
Licences et certifications
Coding for Beginners: You can learn to code!
Délivré le : août 2020
The Fundamentals of Digital Marketing
Délivré le : août 2020
Google Ads Search Certification
Délivré le : avr. 2020
Google Analytics for Beginners
Délivré le : avr. 2020
The Complete Digital Marketing Course - 12 Courses in 1
Délivré le : mars 2018