Shema Ivan
Technical Engineer
Salary / Daily rate
Kigali, Rwanda
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Technical Engineer with expertise in IT operations, technical support, and customer service across enterprise platforms. Proven experience with Linux, Java, and SaaS solutions, specializing in troubleshooting and system optimization. Ready to deliver reliable technical solutions and exceptional support for your business needs.
Work experience
Technical Engineer
OpenText
Apr 2025 - Present
1 year 7 months
Sofia, Bulgaria
Skills: Technical Support · Customer Support · IT Operations · Troubleshooting
Technical Support Specialist
Tek Experts
Mar 2025 - Present
1 year 8 months
Kigali, Rwanda
Skills: Linux · Core Java · Java Database Connectivity (JDBC) · OpenGL
Sales Agent
CCI Global
Apr 2024 - Mar 2025
1 year
Kibuye, Rwanda
Skills: Oral Communication · Interpersonal Skills · Technical Proficiency · Marketing Strategy · Attention to Detail · Customer Support · Customer Satisfaction · Contact Centers · Telephone Support · Customer Interaction · Customer Service · Data Entry · Client Services · Marketing · Salesforce.com · Typing
Sales And Marketing Specialist
SOFALIGHT LIMITED
Aug 2023 - Mar 2025
1 year 8 months
Skills: Oral Communication · Software as a Service (SaaS) · Interpersonal Skills · Interpersonal Communication · Data Management · Lead Nurturing · Marketing Strategy · Customer Support · Customer Satisfaction · Voice of the Customer · Telephone Manner · Customer Service · Data Entry · IT Operations · Marketing
Customer Service Agent
Pearson
Apr 2022 - Mar 2025
3 years
Kigali, Rwanda
Skills: Data Modeling · Technical Understanding · Zoom · Software as a Service (SaaS) · Interpersonal Skills · Interpersonal Communication · Data Management · Technical Proficiency · Technical Support · Troubleshooting · Attention to Detail · Customer Satisfaction · Proctoring · Voice of the Customer · Skill Development · Telephone Manner · Customer Service · Data Entry · Marketing · Typing
Education
AUCA
Bachelor's in IT
2021 - 2024
2 years 9 months