Sherif Douhan

• Managing key client projects to achieve long-term success. • Coordination and completion of projects on time within budget and within scope. • Oversee all aspects of projects. • Set deadlines, assign responsibilities and monitor and summarize the progress of the project. • Manage resources assigned to his projects for best utilization. • Prepare reports for upper management regarding project status. • Work directly with clients to ensure deliverables fall within the applicable scope and budget. • Coordinate with other departments to ensure all aspects of each project are compatible. • Handle project documentation and invoicing.

First branch in Egypt Before operation Phase : Started from the scratch by working with contractors (Electricians, Painters, Plumping, etc) and different vendors (Computers, Network, IT related equipments, Internet and phone lines, office furniture, Kitchen and toilets accessories and appliances) to rebuild the infrastructure and decorate the place to comply with HQ in KSA plans and vision. After Operation Phase (Current Phase) : Managing the full hiring process (Posting ads on social media, filtering different resumes, phone screening, interviewing and hiring the proper candidates) Contacting different supplies and vendors for different services (Security guards, office boy, kitchen and toilet supplies, maintenance, etc.) Managing workflow between different departments here or in HQ (KSA) to make sure all HR rules, IT policies, different paper work and regulations are set in the right place and time. Managing all and any administration or business related tasks or other duties assigned to me.

Act as the primary technical escalation point for the Helpdesk team Work alongside the Helpdesk team as a technician when needed or during busy periods Guide and assist the Helpdesk team in resolving complex user issues that they cannot resolve themselves Provide guidance to, prioritization for, and day-to-day management of the Helpdesk Ensure all tickets are reassigned from the general desktop support queues to specific team members or departments Manage and design the overall set-up and installation of Windows and Macintosh workstations, laptops, iPads and peripherals, leveraging systems to provide inventory, management, and software distribution Manage support documentation, both internal and employee-focused Support audio/video for meetings, conference rooms, and company events for internal business units and external partners. Provide day-to-day supervision and management of directly assigned Helpdesk team. Ensure that Helpdesk team have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency. Assist in developing IT strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements Maintain quality service by enforcing and maintaining organization standards Maintain staff by recruiting, selecting, orienting, and training employees; maintain a safe and secure work environment; develop personal growth opportunities Vendor Management. Other duties as assigned.

Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved, including the proper utilization of Performance Success Plans Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Stream's mission. Provide day-to-day supervision and management of directly assigned team of Support Professionals. Ensure that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency. Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice. Evaluate the need for advanced actions based on attendance data and act accordingly. Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals. Schedule and coordinate team activities. Responsible for understanding and complying with all company and team policies and procedures. Other duties as assigned.

Responsible for running all aspects of the business Responding to customer needs and maintaining their satisfaction. Maintaining adequate financial records for performance appraisal & external review. Tech support, maintaining, repairing, inspecting, upgrading and updating PCs hardware and software. Merchandise and beverages stock control Training and coaching employees to a level allowing them to operate the business independent of direct supervision. Managed LAN network life-cycles on a Windows platform, from software and hardware applications to equipment layout and technical support