Sherwin Martin Gacos

As an E-commerce Specialist, I was primarily responsible for designing, managing, and maintaining Shopify websites to ensure optimal user experience and performance. My work involved end-to-end website design, product listing, and content optimization, with a strong focus on functionality and brand alignment. In addition to my e-commerce management duties, I took on a leadership role in training and development. I conducted and supervised product listing (PL) training sessions for new hires, helping them understand platform standards, tools, and best practices. I also developed and continuously improved the PL training curriculum to align with evolving business needs and Shopify updates. Key Responsibilities: Designed and managed Shopify websites, ensuring responsiveness, aesthetics, and performance. Created and optimized product listings, including titles, descriptions, pricing, and images. Conducted and supervised PL training for new hires, ensuring consistent quality and efficiency. Developed and updated training materials and curriculum for product listing processes. Collaborated with cross-functional teams to align website content with marketing and inventory goals. Monitored website performance and implemented improvements to enhance user experience and sales.

As a Technical Support Specialist at Hewlett-Packard, I provided frontline support for HP customers, primarily assisting with troubleshooting and resolving technical issues related to printers, desktop computers, and laptops. My role required in-depth product knowledge, strong diagnostic skills, and the ability to deliver clear and effective guidance to both novice and experienced users. In addition to technical support, I occasionally assisted with product recommendations and upselling, contributing to sales objectives. I was also responsible for updating and managing customer records using HP’s CRM system, ensuring data accuracy and a seamless customer experience. Key Responsibilities: Provided technical assistance for HP printers, laptops, and desktops via phone, chat, and email. Diagnosed and resolved hardware and software issues, escalating complex cases as necessary. Delivered excellent customer service while managing high-volume support queues. Processed service requests and maintained accurate case documentation in CRM tools. Assisted in identifying customer needs and recommended appropriate HP products and services.