Shiju Yohannan

Intro

Dynamic and results-driven Service Delivery and Project Management Leader with over 10 years of experience across IT, Consulting, and Managed Services. Proven track record in Program and Project Management, Agile delivery, and strategy execution, leveraging ITIL, PRINCE2, and Scrum frameworks to drive operational excellence and business transformation. Experienced in leading cross-functional, international teams and managing complex digital and IT infrastructure projects from conception to delivery. Skilled in stakeholder engagement, continuous improvement, and performance management, consistently delivering scalable, high-quality solutions aligned with strategic objectives. Passionate about enabling digital transformation, fostering collaboration, and optimizing service delivery to create measurable business impact. Known for combining strategic thinking with hands-on execution to exceed client and organizational expectations. Areas of Expertise: Project & Program Management | Service Delivery | IT Service Management (ITSM) | Strategy & Consulting | Agile & Scrum | Digital Transformation | Managed Services | Change Management | Stakeholder Engagement | Performance Management | Data Analytics | DevOps | Cybersecurity | Design Thinking | Product & Service Excellence

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