Shilpi Pandita

Delivered freelance office management and administrative support across client sites including Orega, Industrious, x+why, and BAT, adapting to varied corporate and flexible workspace environments ● Coordinated day-to-day office operations including facilities management, scheduling, and stakeholder communications to ensure smooth site functioning ● Managed administrative workflows, documentation, and operational record keeping to support site teams and ensure consistent service delivery ● Acted as primary point of contact for clients and internal teams, maintaining professional service standards and operational continuity across all engagements

● Gathered and documented functional and reporting requirements through stakeholder workshops, contributing to a 15% improvement in operational performance through enhanced reporting visibility ● Designed KPI frameworks and SQL datasets, improving data consistency across healthcare and insurance reports by 20% ● Developed Power BI dashboards to track workforce and service performance, increasing stakeholder reporting satisfaction by 20% ● Led UAT validation by defining test scenarios and reconciling outputs against requirements, reducing post-release reporting discrepancies by 18%

● Conducted gap analysis between current workflows and target-state reporting processes, contributing to a 25% improvement in workflow efficiency ● Collaborated with technical teams on system updates and data mapping, improving reporting alignment and reducing data mismatches by 20% ● Strengthened UAT processes by developing test cases and logging defects, reducing reporting errors by 30% ● Produced structured performance reports for stakeholders, supporting informed operational decision-making

● Conducted exploratory data analysis using Python (Pandas, NumPy) to assess data quality and support reporting objectives, improving dataset consistency by 20% ● Built ETL workflows to clean and transform structured datasets for dashboard integration, reducing data preparation time by 30% ● Created visual reports and summaries to communicate insights to technical and non-technical stakeholders, increasing clarity of reporting outputs by 30%

•Automated lead tracking using Excel and Pipedrive •Conducted market research for pricing and campaign testing •Supported competitor analysis and proposal development for digital teams