Shraddha Sevak

• Developed and maintained comprehensive reports and dashboards to track organizational progress and performance against KPIs and SLAs. • Enhanced customer satisfaction through proactive problem-solving and implementation of process improvements, reducing customer complaints by 20%. • Streamlined operations by implementing new procedures, resulting in a 15% increase in team efficiency. • Collaborated with finance teams to create and manage budgets, ensuring strict adherence to financial guidelines.

• Generated and analysed ad-hoc reports to support decision-making processes across various departments. • Collaborated with cross-functional teams to define requirements for new business projects, ensuring alignment with company goals.

• Designed and managed PowerBI dashboards to monitor key performance indicators, enhancing real-time decision-making capabilities. • Partnered with data scientists to conduct exploratory data analysis, uncovering actionable insights that informed business strategies. • Developed forecasting models to predict trends, supporting the company’s expansion plans. • Streamlined data collection and reporting processes, improving data accuracy and reducing manual effort by 25%.

• Led courses on database management and software development, training over 100 students in advanced programming techniques. • Provided technical leadership and mentorship to colleagues, enhancing the team’s knowledge of emerging technologies. • Created comprehensive training materials, including presentations, exercises, and assessments, to facilitate effective learning. • Integrated online learning platforms to supplement in-class instruction.