Shubham Agrawal
IT Business Technology Solutions Consultant & Business Leader
Salary / Daily rate
Freelance, open to permanent contract
Skills
About me
Intro
A former IT Specialist turned Business Leader recognized for strong business acumen with 5+ years of experience working in CX (customer experience) — driving innovation and digital transformation initiatives in global organizations. Proven track record of fostering cross-cultural communication and cross-functional collaboration across Europe and India. Trusted by stakeholders in navigating cultural nuances and building strong relationships internationally. Known for my expertise in delivering complex business and IT projects with a clear focus on transforming and improving business critical operations and processes, consistently executing in fast-paced, high-stakes international environments.
Work experience
IT Business Technology Solutions Consultant
Independent / Freelancer
Mar 2024 - May 2025
1 year 3 months
New Delhi, Delhi, India
– Launched a mobile super app for a multinational conglomerate using agile methodologies, resulting in over 1M+ downloads.
IT Business Transformation Lead - Sales & Service Operations
Electrolux Group
Aug 2020 - Mar 2023
2 years 8 months
Stockholm, Sweden
– Led a full lifecycle implementation of IFS Field Service Management (FSM) and AI-powered Planning & Scheduling Optimization (PSO), delivering an intuitive field service mobile app and an automated 24/7 workforce planning solution.
Electrolux Group
Feb 2018 - Jul 2020
2 years 6 months
Stockholm, Sweden
Lead IT Business Analyst - Consumer Centric Transformation
Jan 2019 - Jul 2020
1 year 7 months
Stockholm, Sweden
– Enabled omnichannel capabilities organization-wide by integrating new SAP Customer Relationship Management (CRM) and Commerce platforms hosted in SAP Cloud.
IT Business Analyst - Ownership Solutions
Feb 2018 - Jan 2019
1 year
Stockholm, Sweden
– Coordinated the modernization of legacy SAP Warehouse Management (WM) and Materials Management (MM) modules in SAP ERP Central Component (ECC).
Education
TUM Campus Heilbronn
Short Term Program, Digital Innovation
2025 - 2025
2 months
HEC Paris
Summer School, Entrepreneurship/Entrepreneurial Studies
2025 - 2025
2 months
Birla Institute of Technology, Mesra
Master of Computer Applications, Computer Engineering
2015 - 2018
2 years 11 months
Guru Gobind Singh Indraprastha University
Bachelor of Computer Applications, Computer Science
2012 - 2015
2 years 10 months
Ryan International School
High School, General Studies
2000 - 2012
12 years 1 month
Licenses & certifications
Microsoft Technology Associate
Issued: –
Microsoft Certified Professional
Issued: –