Shubham Kumar

– Manage end-to-end release planning, release readiness, deployment coordination, and risk assessment. – Collaborated with product owners, international stakeholders, and cross-functional teams to streamline project timelines. – Partnered with Product, Engineering, and Support teams to translate product vision and roadmaps into actionable delivery plans, refining requirements and negotiating scope, timelines, and commitments. – Delivered client-focused solutions by identifying issues early and coordinating across teams to simplify and accelerate API deployments for high-volume merchants. – Led and supported a team of release and QA engineers, fostering collaboration and driving high-quality outcomes. – Governed committed deliverables end to end, ensuring tracking, testing, escalation, and successful production deployment with full stakeholder visibility. – Enhanced release governance by improving Go/No-Go criteria, CAB reporting, and environment readiness checks. – Drove continuous process improvement using KPIs, dashboards, release metrics, and automation, improving delivery reliability, efficiency, and predictability. – Key Achievements: – Reduced incidents by 20% through Root Cause Analysis and preventive controls. – Optimized release cycles by 30% via automation and deployment streamlining. – Improved stakeholder visibility, resulting in a 20% reduction in last-minute escalations. – Led programs supporting platforms processing millions of transactions per month, ensuring high availability and compliance.

– Led a release management team overseeing 300+ Java applications and collaborating with 25 Agile teams to ensure seamless operations. – Managed release governance, CAB processes, and change implementation activities. – Served as Scrum Master to enhance team productivity, sprint predictability, and release alignment. – Orchestrated change, deployment, and incident management, with CI/CD support using ServiceNow and DevOps tools for optimal results. – Monitored critical system logs and alerts, proactively mitigating risks to maintain system integrity. – Demonstrated strong documentation, data analysis, and workload prioritization skills, excelling in complex IT environments. – Built and maintained robust customer relationships, delivering high-quality service in both technical and managerial capacities. – Key Achievements: – Managed a comprehensive release calendar, ensuring 100% on-time, coordinated deployments across development, testing, and production environments. – Reduced deployment errors by 20% through standardized release checklists and automation. – Improved change management efficiency by 80% with optimized ServiceNow workflows. – Cut post-implementation validation by 90% through automated testing steps.

– Set up ClearCase server, creating PVOBS, CVOBS and projects, tool migration. – Identified the problematic areas and applied triggers to overcome the situations. – Maintained and provided guidance on branching and merging strategies. – Automated repetitive tasks and identified areas of improvement. – Set up ClearCase clients on CentOS, RHEL and Linux operating systems. – Set up CI/CD Pipelines and implementing DevOps practices.

– Managed software configuration, supported a team of 150. – Automated manual effort involved during release management process. – Supported in branching and merging strategies. – Established CM plan, process, and guidelines for the team. – Performed regular audits to ensure the software configuration management (SCM) compliance. – Provided training to teams on SCM best practices. – Supported various version control tools like Rational Team Concert, Clear Case, SVN and Jenkins. – Created software builds and deployed on test environments.