Siham Vidard

*Team Empowerment: Directed and supported regional teams of 600 people, cultivating a results-driven culture focused on quality, innovation, and client satisfaction. *Client Leadership: Oversaw the partnership with Orange, a key client, ensuring high-quality service delivery and fostering long-term collaboration. *Operational Streamlining: Implemented process improvements that enhanced operational efficiency, optimized resource utilization, and reduced project delivery times. *Telecommunications Expertise: Led large-scale infrastructure projects in the telecom sector, ensuring alignment with industry standards and client requirements. *Branch Profitability: Held accountability for the financial performance of the branch, achieving profitability through strategic planning and operational efficiency in the highly competitvie telco industry.

*Leadership in a Unionized Environment: Successfully managed a highly unionized workforce, navigating complex labor relations and negotiating to ensure balanced solutions that supported both employee interests and organizational goals. *End-to-End Operational Leadership: Managed district and regional operations for one of France’s largest railway networks, ensuring safe, efficient, and reliable services across a critical transportation infrastructure. *Crisis & Risk Management: Led rapid response teams during disruptions, ensuring minimal service interruptions and effective recovery plans, maintaining a high level of public trust in SNCF services. *Stakeholder Coordination: Worked closely with internal teams, external stakeholders, and public entities to align operations with broader organizational objectives, regulatory standards, and customer satisfaction goals. Service Optimization: Spearheaded continuous improvement initiatives that enhanced service reliability, reduced delays, and improved operational processes, contributing to higher passenger satisfaction. *Team Leadership & Development: Supervised, coached, and developed cross-functional teams, fostering a performance-driven environment and ensuring that all safety and operational standards were met.