Sihem Araari
Customer Support Specialist
Salary / Daily rate
Tunis, Tunisia
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Multilingual customer service specialist with 3+ years supporting international clients across travel and fintech platforms. Expert in managing complex booking issues, technical support, and high-pressure situations with proven conflict resolution skills. Deliver exceptional client experiences through empathy, analytical thinking, and CRM expertise.
Work experience
Customer Contact Representative
Assist Digital
Jun 2021 - Jul 2025
4 years 2 months
Tunis, Tunisia ยท Hybrid
๐๐ผ๐ผ๐ธ๐ถ๐ป๐ด.๐ฐ๐ผ๐บ โ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐ฆ๐ฝ๐ฒ๐ฐ๐ถ๐ฎ๐น๐ถ๐๐ : (๐๐๐ป๐ฒ ๐ฎ๐ฌ๐ฎ๐ญ โ ๐๐ฒ๐ฐ ๐ฎ๐ฌ๐ฎ๐ฐ) -Provided customer support for international clients by phone, email, and chat -Managed booking changes, cancellations, refunds, and complaints -Provided solutions in high-pressure situations with professionalism and empathy. ๐ง๐ฟ๐ฎ๐ฑ๐ฒ ๐ฅ๐ฒ๐ฝ๐๐ฏ๐น๐ถ๐ฐ โ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐๐๐ผ๐ฐ๐ถ๐ฎ๐๐ฒ: (๐๐ฒ๐ฐ ๐ฎ๐ฌ๐ฎ๐ฐ โ ๐๐๐ป๐ฒ ๐ฎ๐ฌ๐ฎ๐ฑ) -Delivered customer and technical support for account-related issues. -Provided clear guidance to customers on platform use. -Collaborated with internal teams to address complex cases
Education
The Higher Institute of Applied Studies in Humanities
Master