Sinazo Magwa
Customer Service Agent
Salary / Daily rate
Gqeberha, South Africa
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer service professional with proven expertise in handling complex customer queries and ensuring satisfaction. Experienced in managing inbound/outbound communications, data accuracy, and issue resolution across multiple channels. Dedicated to delivering exceptional support with strong problem-solving skills and adaptability.
Work experience
Customer Service Representative
Wns Global Service PrivateLimited
May 2021 - Oct 2022
1 year 6 months
Handling queries (inbound, outbound, and back office). Investigating and responding to a variety of customer queries and inquiries. Escalating queries and complaints via appropriate channels to ensure they are resolved timeously. Providing accurate information about products and services to the customers. Retrieving customer or company data and updating it to ensure the most accurate information is available on the system for processing.
Education
Nelson Mandela University
Bachelor's degree in Environmental Health
2022 - 2025
3 years 11 months