Sinead Desmond BSc
Senior ServiceNow Business Consultant | HRSD
Salaire / Taux journalier
Bruxelles, Belgique
Freelance
À distance uniquement
Expertises
Langues
À propos
Introduction
Senior ServiceNow consultant with 15+ years in HR, ITSM, CSM & PPM implementations across enterprise environments. Expert in HRSD audits, process re-engineering, and OOB optimization with proven success at GSK, Swift, and Hydro Québec. Deliver strategic solutions that unblock projects, mentor teams, and build lasting client relationships through flexible, solution-focused consulting.
Expérience de travail
Senior Business Consultant (HR)
ServiceNow
oct. 2025 - Présent
1 an 1 mois
Fully Remote
Senior SN HRSD Functional Consultant
Hydro QuébecFreelance
avr. 2025 - juil. 2025
4 mois
Québec, QC, Canada
Propose solutions for project blockers to enable educated decision making. Audit the ongoing SN HRSD Case Mgmt project. Highlight and challenge, with solution options, completed ways of working that do not respect OOB. Propose improvements, use of existing configuration and customising as much as possible. Produce biweekly status of the evaluations. Present final audit results.
Senior Consultant ServiceNow HRSD
Capgemini, GermanyFreelance
déc. 2023 - janv. 2024
2 mois
Bruxelles, Belgique
ServiceNow ITSM Product Owner, senior HRSD consultant
YptoFreelance
oct. 2021 - juil. 2023
1 an 10 mois
Bruxelles, Belgique
ServiceNow HRSD senior functional consultant & analyst. ServiceNow senior ITSM functional consultant & analyst INC, REQ & CAT, CHG, PRB, KM. Legacy process re-engineering & documenting. SN Test Manager. SN ATF creator. Train the trainer.
Information Technology Project Manager
GSK Vaccines
févr. 2009 - mars 2021
12 ans 2 mois
Wavre, Belgique
Project Manager & Team Lead Specialized areas ServiceNow deployment, WorkDay deployment, SAP (various modules) deployments
SAP Consultant - Senior Systems Analyst/Team Lead
Accenture Technology Solutions
nov. 2005 - déc. 2008
3 ans 2 mois
Belgium Town, Wisconsin, États-Unis
SAP Consultant - Senior Systems Analyst/Team Lead
SAP Systems Analyst
Tyco Electronics - Leuven
août 2002 - oct. 2005
3 ans 3 mois
3570 Alken, Belgique
Functional specialist for SAP MM and SD solutions.
SAP Consultant - Programmer/Analyst
syskoplan AG
janv. 1999 - janv. 2002
3 ans 1 mois
Cork, Ireland branch
SAP Consultant - Programmer
Colgate-PalmoliveFreelance
juin 1998 - juil. 1999
1 an 2 mois
Brussels Metropolitan Area
SAP ABAP developer. Cross module.
Mainframe Analyst
Allied Irish Banks - Dublin
août 1997 - mai 1998
10 mois
Junior Mainframe Analyst
Formation
ServiceNow
Business Process Analyst (BPA)
2023 - 2023
2 mois
Udemy
2022 - 2023
1 an 3 mois
SAP company
ABAP, BI, MM, SD, CRM
1998 - 2015
17 ans 2 mois
University College Cork
Bachelor's degree, Computer and Information Sciences and Support Services
1993 - 1997
3 ans 10 mois
Licences et certifications
Business Analysis: Essential Tools and Techniques
Délivré le : –
ServiceNow IT Leadership Professional Certificate
Délivré le : –