Siphesihle Manda

•Foster trust and confidence by engaging with reporters and ensuring their information is handled with utmost care and respect. •Ensure prompt and professional responses to calls from diverse industries, adhering to the intake process with exceptional judgment to meet the caller needs. • Conduct guided interviews, emphasizing quality and accuracy, by asking insightful questions about the reporter's experience. • Maintain strict confidentiality for all reports, both internally and externally. • Support departmental goals through contributions to special projects and additional responsibilities as assigned.

• Representing brand in a positive light. • Increasing brand awareness and sales.

• Over looked call-monitoring, coaching, performance and corrective action for all team members. • Communicated frequently and openly to motivate team members and drive goal achievement. • Provided knowledge and resources to prepare each team member for success and top performance. • Minimized process lags through operations protocols and client. • Account management training. • Generated reports detailing metrics such as call times (average call handling time) and satisfaction rating from customer.

• Worked with customers to understand needs and provide excellent service. • Exceeded goals through effective task prioritize on and great work ethic. • Used Microsoft Word and other software tools to create documents and other communications. • Devoted special emphasis to punctuality and worked to maintain outstanding a attendance record. • Resolved problems, improved operations and provided exceptional service.