Sisavath ONEPHANDARA

– Architecture and technical expertise on Unified Communications solutions: Microsoft Teams and Skype for Business (SfB), Microsoft Teams Rooms (MTR), Zoom, Klaxoon, Hive Streaming. – Deployment and migration strategies, technical documentation. – Coordination with internal teams and vendors. – Change and incident management, training and support for operational teams. – Dashboards, KPIs, operational and project reporting. Key Achievements: – Implementation of Teams softphone (Direct Routing) and Teams Phone Mobile (Operator Connect). – Custom PowerShell script development using Microsoft Graph API for SfB to Teams migration. – Analysis and integration of MTR from multiple hardware vendors.

– Architecture, technical expertise and project lead in Unified Communications. Solutions: Microsoft Teams, Teams Rooms (MTR), Poly, Cisco, Barco, and Pexip. – Project committee leadership, coordination with vendors, technical teams and stakeholders. – Definition of service catalog offerings. – Change and incident management. – Dashboards, KPIs, operational and project reporting. Key Achievements: – Deployment of a Pexip-powered C3 video conferencing solution. – Implementation of Microsoft Teams Rooms (MTR) using Poly devices across meeting spaces. – Deployment of the Microsoft Live Event enterprise service.

– Architecture, technical expertise and project lead in Unified Communications and IoT initiatives from needs assessment to international deployment. Solutions: Microsoft Teams and Skype for Business, Microsoft Teams Rooms (MTR), Surface Hub, Intune, La Vitre, Cisco, Poly. – Project committee leadership, coordination with vendors, technical teams and stakeholders. – Dashboards, KPIs, operational and project reporting. – Deployment and migration strategies, technical documentation. – Change and incident management, training for both operational and business teams. Key Achievements: – Deployment of two 2 MTR device models — HP Elite Slice and Poly X Series — across all room types (huddle rooms, meeting rooms, auditoriums), with advanced features. – Deployment of the "La Vitre" interactive video solution. – Integration of Microsoft Surface Hub 2s. – Deployment of the Teams softphone. – Implementation of split tunneling for optimized voice/video traffic. – Setup of CVI (Cloud Video Interop). – Reinforcement of the SfB 2015 infrastructure during the COVID-19 pandemic.

– Architecture and technical expertise on Unified Communications solutions : Microsoft Teams, Skype Online, Skype for Business, Lync, Skype Room Systems, Anywhere 365, Emergency Call and PointSharp. – Deployment and migration strategies, technical documentation. – Coordination with internal teams and vendors. – Change and incident management, training and support for operational teams. – Dashboards, KPIs, operational and project reporting. Key Achievements: – Deployment of a SfB 2019 infrastructure. – Proof of concept (PoC) on Microsoft Teams & Skype Online. – Evaluation of different monitoring solutions for Lync/SfB : GSX, Nectar, Prognosis, Quest. – Deployment of the Skype Mobile feature with secure access through Workspace ONE solution – Integration of subsidiaries.

– Architecture, technical expertise and project lead in Unified Communications and IoT initiatives from needs assessment to international deployment. Solutions: Microsoft Lync and Skype for Business (SfB), BlackBerry Enterprise Server, Good Technology and AirWatch. – Project committee leadership, coordination with technical teams and stakeholders. – Deployment and migration strategies, technical documentation. – Change and incident management, training and support for operational teams. – Dashboards, KPIs, operational and project reporting. Key Achievements: – Deployment of a highly available SfB 2015 infrastructure, including all core components and features. – Lync/SfB and Cisco Video Interoperability setup. – Lync/SfB and Alcatel Voice Interoperability setup. – Deployment of a Good Technology (Dynamics) infrastructure to support BYOD/CYOD usage scenarios. – Setup of an AirWatch 8.1 tenant (SaaS mode) for managing 600+ iOS devices.

– Architecture, technical expertise and project lead on messaging and Enterprise Mobility initiatives from needs assessment to international deployment. Solutions: Microsoft Exchange, BlackBerry Enterprise Server (BES), Good Technology and AirWatch. – Project committee leadership, coordination with vendors, technical teams and stakeholders. – Deployment and migration strategies, technical documentation. – Change and incident management, training and support for operational teams. – Dashboards, KPIs, operational and project reporting. Key Achievements: – Deployment of an AirWatch platform to manage 80,000 Windows 8.1 RT tablets. – Deployment of a Good Technology platform providing a BYOD alternative to BlackBerry. – Deployment of a highly available BES 5.0.4 infrastructure and migration from version 4.1. – Lync and BES interoperability setup. – Design and deployment of the Hermes Box (H-Box) solution, enabling subsidiaries to access the Group's messaging and mobility environment through a single physical server hosting 4 virtual machines. – Multiple subsidiary integrations aligned with corporate messaging and mobility standards.

– Architecture, technical expertise and project lead in messaging, unified communications and Enterprise Mobility initiatives from needs assessment to international deployment. Solutions: Microsoft Exchange, Office Communication Server, Lync and BlackBerry Enterprise Server (BES). – Project committee leadership, coordination with technical teams and stakeholders. – Deployment and migration strategies, technical documentation. – Change and incident management, training and support for operational teams. – Dashboards, KPIs, operational and project reporting. Key Achievements: – Deployment of a highly available Lync 2010 infrastructure, including all core components. – Lync and Voice/Video Interoperability setup. – Deployment of a highly available BES infrastructure v5.0.3 and migration from v4.1.7 – Subsidiaries integrations using Quest Migration Manager solution. – Onboarding of the SISP entity using PowerShell-based scripts as part of the Convergence Project.

– Architecture and technical expertise on messaging and collaboration solutions: Microsoft Exchange, Office Communication Server and BlackBerry Enterprise Server. – Deployment and migration strategies, technical documentation. – Coordination with operational teams and vendors. Key Achievements: – Deployment of a highly available Exchange 2007 infrastructure and migration from Lotus Notes.

– Architecture and technical expertise on Microsoft Exchange, BlackBerry Enterprise Server, Live Communication Server (LCS) and Office Communication Server (OCS). – Design, deployment and migration strategies, technical documentation. – Change and incident management, coordination with Level 2/3 support teams. Key Achievements: – Deployment of a highly available Exchange 2007 infrastructure and migration from Exchange 2003. – Deployment of a highly available OCS 2007 and 2007 R2 infrastructure and migration. – Deployment of a highly available BES 4.1 infrastructure. – Integration of subsidiaries.

– Technical expertise on messaging and collaboration solutions: Microsoft Exchange, ScanMail, MailSweeper, InterScan, IronPort, BlackBerry Enterprise Server and Live Communication Server. – Incident management, coordination with regional IT staff, including knowledge transfer. Key Achievements: – Deployment of an Exchange 2003 infrastructure and migration from Exchange 5.5. – Implementation of a directory synchronization between Accor Hotels and Accor Services using IIFP (GalSync).

– Management of corporate and business-critical applications (CEGID, ABAS, NAVIS...). – Incident management. Key Achievements: – Deployment of a TeamCentral (TeamMate) Web server. – Application migration from Novell to Windows (XP/2000/2003).

– Management of internal IT infrastructure, including installation and administration of core services : Windows NT4/2000, Active Directory, Exchange 5.5/2000, ScanMail, Backup Exec, Norton Anti-Virus. – User account administration, file and print services, server maintenance, backups, LAN/WAN connectivity, end-user support. – Incident management, coordination with regional IT staff. Key Achievements: – Deployment of Active Directory 2000 and migration from Windows NT4 – Deployment of Exchange 2000 and migration from Exchange 5.5. – Implementation of a centralized system to install and update computers remotely using Symantec Ghost 7.5 Enterprise.