Sithembiso M.

Completed a three-day project installing RFID equipment across three Diesel retail stores in Paris, ensuring seamless integration and functionality. The project involved setting up, configuring, and testing RFID systems to enhance inventory tracking and operational efficiency, minimizing manual errors and improving stock management and providing Training to employees

Certified Dish Software Installer

Experienced in the installation, configuration, and management of Windows-based client systems, ensuring seamless integration of hardware and software across various devices, including computers, gaming consoles, mobile devices, and PC gaming systems. Proficient in troubleshooting and maintaining IT infrastructure, including network components such as switches and access points. Expertise in organizing and managing computer equipment within recording studio environments. Skilled in software deployment, system performance optimization, and maintaining the reliability of network and server infrastructures.

Provided technical support as a contractor at Pitney Bowes' Paris site, ensuring seamless IT operations through efficient device management and troubleshooting. Utilized JIRA for ticketing and issue tracking while leveraging Intune for deploying, configuring, and managing enterprise devices. Recycled and imaged computers to maintain optimal performance and streamline asset management, ensuring users had properly configured and up-to-date systems.

Provided IT support services including password resets, mail account configuration Okta verify Authentication setup Ticket Creation and queue monitoring on ServiceNow. Support for Mac & Windows tasked with resolving non-standard issues. Patch updates for Mac laptop. Rebuilding 100+ dilapidated PCs Enrolling and unerolling of devices on Air-watch. Okta verify-reset Okta MFA using OKTA IAM admin portal. Microsoft Authenticator-reset MFA Multi Factor Authenticator) using Microsoft Admin Portal.

Delivered comprehensive IT support to over 500 traders in a high-pressure, fast-paced trading environment, ensuring uninterrupted operation of critical systems. Managed and maintained essential trading tools, including Bloomberg keyboards, Cisco phones, IPC turrets, and proprietary trading software, to facilitate seamless trading activities. Expertise in performing OS installations, upgrades, and patching for both Windows and iOS devices using Intune, while ensuring prompt resolution of incidents through efficient ticketing systems to meet strict SLA requirements. Skilled in hardware troubleshooting and collaborating with vendors to ensure timely component replacements, reducing downtime and optimizing system performance.

Managing tickets and client requests with Service Now Ticketing System Active Directory administration including user, email, and modification Operational maintenance, installation, and troubleshooting of devices. Installation and troubleshooting of Windows, Linux systems, Macintosh systems, internet, workstations, and software suites. 1st line networking (LAN, WIFI); Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.). Evaluating, categorizing, logging user's requests, problems and pro-actively follow up these requests to ensure timely resolution of the Delivery and deployment of new workstations (PC’s / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers. Exchange migration tasks (MS Office 2007, 2010, 2013, Domino) to MS Office 365. Provide end-user support for mobile devices (Smartphones/Tablets) across multiple platforms (Android/iOS) Troubleshoot and assist end users with application use, features, and settings for both PC and mobile applications

Conducting Network Surveys Leading in troubleshooting and resolving technical issues of affected equipment Engaging in providing Smart Remote hands & Eyes Services Installing & configuring rack equipment of hosts in line with internal SLAs Decommissioning and processing of legacy hardware out of the data centre facilities Updating progress through a web ticketing system Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.