sivasankari yoganandane

Designed and launched billing & reconciliation modules ensuring regulatory compliance while reducing manual errors by 35%. Collaborated with finance, legal, and engineering teams to align workflows with US & EU compliance standards. Led user research with Volvo, Renault to identify pain points in reconciliation and reporting, translating insights into clear product requirements. Integrated 3rd-party payment providers and internal financial reporting systems, improving audit readiness and transaction transparency. Shipped AI-driven mobile features (lead conversion, push marketing) improving engagement by 22% Built and scaled the navigation and feature discovery system across mobile apps (iOS/Android), boosting engagement by 22%. Defined North Star metrics (MAU, conversion, retention) and ran continuous A/B testing to optimize funnels.

Launched high-scale mobile and web-based investor billing platform (1M+ users), rated 4.5★+ in app stores. Spearheaded the launch of a biometric KYC identity verification system, reducing fraud by 30% and speeding up onboarding time by 60%. Implemented CX LLM AI-powered chatbot for customer support, reducing service load by 30%. Created secure customer and distributor portals with granular permission models and real-time activity tracking, handling over 1M+ monthly sessions Embedded lead scoring & personalized triggers, boosting closure rates by 30%. Ran structured product discovery with advisors, back-office agents, and end-users, identifying gaps in communication and follow-ups Received CEO Innovation Award for launching a unified campaign reporting tool that reduced drop-offs and improved donor reactivation.