Skander L

Context: Integrated into the team responsible for internal collaboration tools, I work on applications designed for Hermès employees worldwide. The goal is to optimize business teams' productivity (retail, production, finance, logistics, HR, etc.) through tailored solutions that meet user needs.

 Responsibilities - Conducting user research (data analysis, interviews) - Defining use cases and user journeys - Writing functional specifications - Leading co-design workshops - Designing interfaces and prototypes in Figma - Creating, deploying, and maintaining the Design System - Collaborating closely with business teams, developers, and international stakeholders Key Projects - Production Tracking Tool: Used in factories to centralize data and monitor real-time production status, improving visibility and team responsiveness. - HR Documentation Management: Digitalizing onboarding, training, career progression, and payroll processes, reducing processing time and administrative workload. - Product Loan Management Platform: Optimizing the tracking of product loan requests for the press, from selection to return, increasing logistics efficiency.
 Results - Increased productivity by reducing time spent on repetitive tasks - Significant cost reduction by streamlining manual processes - Enhanced UI consistency and design efficiency through the Design System
 Environment : Jira, Confluence, Figma, Design System, SharePoint, Power Apps, Power Platform, Asana, Scrum

Context: Car-sharing and fleet management platform consisting of a B2B SaaS and a B2C mobile application. It allows rental companies to automatically manage their bookings, fleet, and billing, while providing tenants with a fully autonomous experience through IoT technologies integrated into the vehicles. The platform is used by 320,000 users and connected to 8,000 vehicles. Responsibilities - Collection and analysis of business and user needs - Working in a highly interdependent environment (IoT, data, mobile, back-end teams) - Defining the product vision and roadmap in collaboration with the Product Manager - User research, interviews, benchmarking - Defining personas, designing user journeys - Facilitating co-design workshops and user testing - Creating wireframes, designing user interfaces and prototypes - Creating and continuously improving a multi-product, multi-platform design system - Communicating deliverables and specifications to development teams - Overseeing integration and monitoring performance for continuous improvement Innovation - Conversational AI: designing an interface that allows querying the database in natural language (e.g., sales by vehicle category, most rented models, CO2 emissions, disputes by age group). Result: democratization of data access, reduction in analysis time, rapid adoption by business users. - Electronic signature for 100% online contracting (Docusign). - Automatic document verification (ID card, driver's license) via OCR and AI validation (IDnow). - Digitized entry and exit inventory checks. - IoT & vehicle connectivity: geolocation, fuel status, real-time mileage, remote locking/unlocking, geofencing & immobilization in case of theft. Environment: SaaS, Mobile, AI, Data, IoT, B2B, B2E, B2C, Agile, Scrum, Azure DevOps, Figma, Atomic Design, Design Thinking, Design System, Illustrator, Photoshop, iOS, Android, Webflow, Canva

Context: Responsible for navigation and user experience within an agile SAFe organization. - Collection and analysis of functional requirements - Design of user interfaces in close collaboration with UX and UI designers - Writing and prioritizing user stories and acceptance criteria - Product Backlog management and daily prioritization - Definition of the functional vision of the product in collaboration with the Product Manager - Supervision of the build and run phases - Validation of developments in collaboration with the QA tester - Preparation and demonstration of functionalities to stakeholders - Monitoring performance indicators and identifying optimization levers - Identifying product improvements - Compliance of new implementations with accessibility rules - Collaboration with Design, Data, Marketing, Retail, Logistics teams to align product objectives with stakeholder expectations. Environment & tools: e-Commerce, Salesforce Commerce Cloud, PIM, Agile, SAFe, Figma, Jira, Confluence, ADA Compliance, Google Analytics, Content Square, iAdvize, Bazaarvoice, Algolia

Context: Contribution to the digital transformation of the online sales and after-sales processes for vehicles. Design and continuous improvement of features on the Renault Retail Group and Alpine RRG websites. Responsibilities - Active participation in agile meetings (sprint planning, grooming, retrospectives) to ensure alignment between design, product and dev team - User research, benchmarking, data analysis - Definition of personas, user flows, and creation of wireframes - Designing user journeys and responsive interfaces for the back office and e-commerce site - Facilitating co-design workshops (ideation, sketching) and user research phases (testing, interviews) - Documentation, specification, and handoff of mockups and interactive prototypes to developers - Monitoring performance and optimizing user experience - Maintenance and evolution of the design system - Supervision of integration and design/functional testing phases - Continuous improvement and optimization of interfaces based on feedback and testing Innovation - Electronic signature (QuickSign) and secure sending of identity documents - Financing simulator & LOA for a 100% digitized journey - Chat module & real-time order tracking to enhance customer interaction - Automation of order tracking and integration of real-time customer notifications Environment: Agile, Figma, AWS, B2E, Salesforce, Postman, Jira, Asana, HTML, CSS, Localize, Adobe XD, Atomic Design, Google Analytics, Content Square, Kameleoon, AB Tasty

Context: External consultant for several clients (start-ups and SMEs) in the finance, mobility and e-commerce sectors. - Responsible for improving the customer journey - Front and back office project management - Definition of product developments, backlog management and performance monitoring. - Design of journeys and user interfaces - Supervision of interface development Environment & outils : Jira, Confluence, Adobe XD, Adobe Photoshop, Adobe Illustrator

Context: Responsible for the user experience of the parrot.com site - Managing the redesign of the parrot.com site - Study of needs and definition of functional specifications - User interface design - Monitoring the progress and quality of deliverables - Definition of functional specifications from a Python Django library - Multilingual content management (12 languages) via CMS (Django) - Managing the uploading of product pages in 33 countries - Creation of user interfaces - Performance monitoring and identification of optimization levers Environment & tools: Python, Django, CMS, UX/UI Design, Suite Adobe, HTML, CSS, CRM, Google Analytics, CrazyEgg, A/B testing

Photographe pour la tournée de lancement du parfum Womanity de Thierry Mugler. - Direction artistique - Prise de vue - Post production - Gestion du matériel photo et d'éclairage