Slim KHLIFI

With SKP³ – SK Performance Partners, I help organizations achieve sustainable performance by activating three key drivers: People × Process × Programming. People – Empowering Human Potential As a certified coach (PNL, neuroscience), I support leaders, managers, and HR in building a mindset focused on growth and engagement: – Leadership coaching & emotional intelligence – Strategic goal setting (OKRs, KPIs) – Impactful communication, team dynamics, onboarding Process – Structuring for Impact I design and improve business and IT processes to make them efficient and actionable: – Project management (Agile, PMP), Lean, Design Thinking – Digital transformation, data governance – Standardization & continuous improvement Programming – Technology with Purpose I help teams choose, build, and manage the right tools to drive measurable outcomes: – IT product design, POCs, APIs, dashboards – Automation, BI, MDM, IT team performance My mission: to align people, methods, and technology to create long-term, measurable impact.

In the digital customer solutions department of the Bolloré Logistics Middle office (HQ), I'am in charge of leading and animating a worldwide network of +100 Customer solution project managers -based in local Bolloré subsidiaries- animating around IT products, transversal projects and team management. The stake is to ensure a global vision and pace for all subsidiaries. Responsibilities: - Functional transversal management : Communication, rituals, onboarding newcomers, activity monitoring, WW knowledge database for better handover and turnover mgt. - Product manager : define vision and IT roadmap for our IT products (digital book and track solution, customised EDI interfaces, BI reporting through IBM cognos) - Business analysis for connex tools : TMS cargowise, CRM , master data management

Within chronopost IT department / Transport data solutions domain I'am in charge of Managing large project teams and a wide portfolio of business Applications, digital hybrid solutions (Web, Desktop, Mobile, Tablets) and technical projects (data migration, data interfaces, upgrading technologies (database and framework), managing application interfaces and data exchange with subsidiaries( DPD group in Germany , UK) and customers (EAI, EDI, WS) Services/Process : parcels transportation and sorting, Transport Mgt.System, Linehauls mgt, loading unloading docks,sorting, routing,tracking, Hub process, 1st and last Km , delivery process Responsibilities (Project manager, Product manager/Business Analyst, LEAN manager) - Carry workshop design with users and write the requirements documentation. - Evaluate ROI , Costs, risks , impacts, Profit and Loss of the options - Design the solution and mock-up (functions, tools, impacted persons, application interfaces, flows diagrams) - Validate the technical design aspects (infrastructure, networks, servers hosting, RAM, CPU, storage..) with technical teams - Define tasks and resources (scope of work), project planning and budget - Coordinate and animate the daily life of the projects (different meetings) - Follow up work progress of the internal or suppliers delivery team - Define and follow up KPI at many levels (project, process performance, application monitoring, error management) - Quality assurance : define test strategy, design the test cases, build data sets or manage the test resources. - Train the support Team : provide all the documentation to the helpdesk team to enable them to provide support. Define the support escalation levels and procedures. - Assist Purchasing team to negotiate and define contracts with partners, suppliers. - LEAN manager : promote the lean and Agile culture, coach teams to evaluate existing process and measure the performance, initiate continuous improvement cycles, quick wins

Domain(s): ITSM, Service desk, Service Delivery Project context: Create a new IT department for the new American Subsidiary (SAFRAN USA Shared services) to deliver IT services to its 200 users. Responsibilities : *****Service Strategy and design - Define a new Service Catalog and SLA (Service level agreement) - Coordinate Service Desk function: Define process, rethink the organization and build tools. - Standardization of the services (Deployment of SAFRAN Group tools, standards and policies) - Define the internal company policies (Mobile device policy, Asset Policy, Data Back UP Policy) - Design and Deploy new services (From end to end): Collaborative tool, File Transfer - Re-Design Existing service (Cell Fleet management) - Build and maintain a knowledge management system. *****Process and Functions Re-engineering - Review/streamline and document internal processes following ITIL Framework. - Assets and workstations management re-engineering - Provide metrics to measure the performance and trends of IT services. - Provide and Improve tools to Monitor the department activities and processes. *****Operations management - Manage services transition. - Manage the transition from External to local Helpdesk. - Coordinate tasks with the technical and infrastructure management functions at all services stage. - Supplier Management (Hardware and software Vendors, Telecommunication service provider) - Assist the IT Director in daily management of the Department (provide reports, KPI, documentations) *****Business analyst for Expatriates payroll tool - Audit and redesign the existing process. - Develop a tool under Access - Carry a study to fully automate the process via a WEB Interface integrated with Finance system. *****Business analyst for ITSM tool deployment - Define the scope of work. - Study and test several solutions of the Market. - Coordinate the deployment of the selected solution (BMC Remedy) - Update documentation for the American users.

Klee Group is a web and Java integrator working mainly for public sector Domain(s): Technical Application Design, Project Management Project context: Developing a web based automated system aimed to calculate and publish Commercial Taxes for Paris Town hall Responsibilities : - Plan and budget the realization steps of the project. - Design Database Model (conceptual Data Model). - Design complex algorithm for tax calculation following the business requirements. - Develop back to front end application (DB requests, services, UI) based on detailed specifications. - Build and maintain Unitary tests sets.

Pour le projet PROCSI. Portail RH EDF Recette des fonctionnalités et des workflows du portail ressources humaines d’EDF.

Pour l’équipe EAI\Middelware|Market Data, conception et réalisation de tableaux de bord pour monitorer l'infrastructure, les applications et les processus internes.