Sofia Blili

PMO Marketing & Communication pour le programme de fidélité Flying Blue (Air France - KLM) - Coordination de la célébration des 20 ans du programme de fidélité sur de multiples canaux (mail, réseaux sociaux, display, affichage en aéroport, presse, événementiel clients & employés). - Supervision de création audiovisuelle (script, prod, repérages, retroplanning, post-prod) - Social Media management (calendrier, contenu, influence) - Suivi de la création d'assets social media, print & packaging - Coordination d’une team créative + boîte de production + prestataires - Négociation de sponsoring avec nos principaux partenaires - Worldwide

Pour démarrer ma nouvelle aventure entrepreneuriale j'ai voulu intégrer le 1er collectif de freelances dans le secteur du tourisme, car devenir indépendant ne signifie pas s'isoler, mais s'entourer des bonnes personnes pour exceller, ensemble 🌎

J'ai l'honneur d'intervenir ponctuellement auprès des étudiants du Master Marketing International et Management de l'IAE d'Angers afin d'accompagner les étudiants dans leur recherche de stage à l'étranger et les préparer au monde professionnel.

As a Digital Project Manager for 10 customer contact centers located in Europe, I work on transverse topics: - INNOVATION & CONVERSATIONNAL : as a responsible for the innovation goals of my Departement, I built a conversationnal strategy according to our customers needs and behaviors. -> Benchmarking innovative solutions on this market, meeting start-up, testing via POC methods and deploying new solutions in the different CCC. Example ; deployement of an SMS solution in Purecloud to push text messages to our customers and manage SMS campaigns in our different markets. -> Also part of the 30 volunteers composing the PVCP Group's Innovation team. - CRM : as a Responsible for softwares improvement, my mission is to shape our CRM in order to fit the needs of our sales force and to develop a new commercial dynamic both customer centric and omni channel oriented. - TOOLS IMPROVEMENT : Improving the IT tools in order to fit the users' expectations and drive the business performance by understanding their needs, proposing solutions co-designed with IT developers and deploying new features to end users (training and change driving). In France, Netherlands, Belgium, Germany, UK, Spain and Portugal. -> AS400, Purecloud (Genesys), eMite, Survey Dynamix, internal booking and knowledge management softwares - HOME OFFICE : the last sanitary events made me coordinate the home office for 9 CCC teams. In less than 5 days we has been able to take 92% of our inbound calls in different European countries. - GDPR : as a responsible for GDPR concerns in this Departiment, I work closely with the DPO of the company in order to fit our IT tools and business processes with the European General Data Protection Reglementation (GDPR). - Transverse company's projects : representing the Customer Contact Centers Department in several governance meetings alongside other Departments (implementation of new pricing strategy, revamping of e-mail templates, etc.)

Membre active du programme Innovation du groupe, parmi 30 ambassadeurs volontaires. - Participation à des ateliers de cocréation visant à identifier les pain points clients et trouver des solutions dans une démarche d'amélioration continue de l'expérience client - Identification de use cases customer centrics - Sourcing de Start-ups - Pilotage de POC en partenariat avec ces Start-up - REX & déploiement des POCs probants.

I spent 3 months in New Zealand as an au pair. I was in charge of 4 children on a two week rotation and I traveled around the country during the weeks I was off. The woofing was a good way to discover the region from the inside and to meet the inhabitants and their culture. Travelling by my own, abled me to: - To get out of my comfort zone ; - To get in touch with a lot of people ; - To develop my sefl-confidence and my self-knowledge ; I had never lived abroad before, this experience completed my 5 years at the University. That made me grown and learn a lot, I think it's fundamental for a new graduate waiting for more responsibilities.

• Advertising management (newspaper, website and showcase) • Business results statistics

• Creation of communication supports • Organization of 2 partner events (Eiffel Tower and Paris Congress Palace)