Sofiane Talbi

Co-Responsible for the IT infrastructure of the European School in Laeken. My responsibilities are keeping the existing infrastructure up to date, giving support to the teachers and administrative staff and providing solutions on how to facilitate the pedagogical needs from an IT perspective. Its really a mixture of all kinds of IT aspects, simply said it's fun! Hard Skills actively used: Windows Server 2012R2, Windows Server 2016, Hyper-V, Windows 7, Windows 10, SEP, HP Procurve Switches, Watchguard, Zyxel, Unifi Soft Skills actively used: Keepîng our teachers satisfied by well maintaining the IT Infrastructure so they can focus on our core-business which is preparing pupils for the future. This includes giving support, prioritizing needs, purchase and Inventory management and maintaining the IT infrastructure (switches, servers, firewall, security, etc.. )

Security Analyst and Provisioning new virtual and physical servers Windows, ESXi 5.5 and support the entire virtual infrastructure VMware.

Receives calls, customer liaison. Users of the European Commission Support contact VIP users the Commission dg: DGT. Analyses and interprets client inquiries to ascertain them and solve them. Provides accurate and creative solutions to client problems. Provides support by contributing to the technical knowledge database. Provides a high degree of client satisfaction in all work undertaken. Liaises internally and externally to enable client queries to be answered and problems solved. Solving complex problems. Configuring PKI certificates. Compliance agreements SLA. Work environment strict security. ITIL procedures. Carry out first line fault finding (remote into desktop using the approved tools available). Reset user passwords. Reset profile. Unlock accounts. Clear users exceeded profile space. Carry out network account & Exchange Server changes on incumbent moves. Provide help & advice to users on the use of specific applications, i.e. Word, Excel, PowerPoint etc., as well as security and networking matters. Configure Outlook settings. Configure Network printers. Maintenance of master Shared area ownership database, and carrying out checks on all requests for such access to ensure authorization from data area holder. Assign faults to the relevant person, i.e. ITMS (SMT) Coordinating of any major incidents between the service desk staff and 3rd line support team. MobileIron installation and configurations. Vpn configuration on the client laptops. Support for all mobile devices and tablets. Hardware support and installations. Teleworking: Troubleshooting TS problem. Printer: Troubleshooting printer problem Xerox/Lexmark/Samsung. Troubleshooting for virtual applications problem.