Sofiia Iadrina

Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons. Demonstrated excellent communication skills while collaborating with staff members to address customer needs quickly. Delivered service to an average of 100+ customers per shift, while maintaining 5-star service ratings. Supported daily operations in a bar that generated approximately 280,000 CZK in weekly revenue.

Supervised shifts, managed schedules, and led a team of 7 to 10 people in a high-volume hospitality environment, improving operational efficiency. Handled stock management and supplier coordination, reducing shortages, and optimizing inventory flow. Trained and onboarded new team members, enhancing team performance and retention. Resolved customer complaints with professionalism and diplomacy, ensuring high satisfaction. Created and managed weekly social media promotions, increasing event attendance by an estimated 40%. Handled customer complaints with a 95%+ resolution rate, contributing to repeat business and positive online reviews.