Solanki Mahipal singh

Bilingual (Spanish-English) Senior Client Service Associate with a strong track record in resolving complex trading and crypto-related client queries, reducing resolution times, and enhancing satisfaction. Currently focused on regulatory-driven processes including bulk updates, GDPR compliance, and client offboarding. Experienced in global operations, CRM systems, and the full client lifecycle, with a keen eye for process improvement and cross-functional collaboration.

Freelance Spanish Tour Manager: Successfully organized and led numerous tours for Spanish-speaking clients, ensuring memorable and enriching experiences while maintaining high customer satisfaction rates. Spanish Tour Leader: Expertly guided and managed tour groups, providing in-depth knowledge of destinations and fostering a culturally immersive and engaging environment for all participants

Experienced in efficiently managing seller support for Spain and Mexico markets, resolving queries via email, and improving satisfaction and engagement. Skilled in handling ticketing systems, adhering to SOPs, and acting on customer feedback to enhance service quality. Consistently exceeded KPIs, contributing to operational efficiency and team success.

Provided exceptional customer support for a credit card company, ensuring high levels of client satisfaction and loyalty. Efficiently resolved client queries, contributing to a streamlined customer experience and increased client retention. Successfully achieved and exceeded sales targets by effectively addressing client needs and promoting credit card products, driving company revenue growth.