Sonia Belhocine

– Supported the Project Manager in coordinating cross-functional stakeholders, including retail teams across 28 international subsidiaries and technical development teams. – Assisted in defining project scopes and gathering requirements for new omnichannel features and tools. – Participated in testing and validation phases (UAT) of implemented features to ensure seamless deployment and quality delivery. – Designed and distributed internal communication materials to regional teams, ensuring 3,000+ retail users had a clear understanding of project goals and functionalities. – Assisted regional markets with the rollout of new applications/features and monitored adoption and performance post-launch. – Managed and tracked feature progress using Jira, including documentation and ticket follow-up. – Created and maintained multilingual training materials (presentations, videos) delivered via Teach On Mars to support tool adoption across all markets. – Conducted virtual and in-person training sessions with omnichannel and retail teams to encourage adoption and ensure alignment with local market needs. – Acted as a key point of contact for application users, addressing questions, issues, and enhancement requests to improve user experience. – Facilitated change management processes to ensure smooth transitions during tool upgrades and releases. – Produced weekly and monthly performance reports on feature usage and associated commercial impact, using Excel and Business Intelligence tools. – Monitored KPIs to evaluate tool performance and identify opportunities for optimization. – Collaborated with BI teams to conceptualize and deliver automated dashboards for decision-making. – Presented insights and recommendations to stakeholders to drive data-driven improvements in omnichannel strategies.

– Framing of an innovation strategy for a major luxury goods player (LVMH): help in drafting deliverables – Facilitation and co-piloting of co-creation workshops with COMEX-level customers – Participation in several internal missions (definition of an internal and external communication strategy, organization of conferences...)

– Co-lead the project to digitalize the customer experience and the know-how of the sales ambassadors – Participated in the IT strategy of the company by providing IT support and app testing, conducting competitive analysis and technology monitoring – Created a centralized management tool for tracking orders created on SAP and budget tracking via of a PowerBI dashboard – Set up processes to ensure centralized documentation and facilitate access and exchange of information between the various teams involved via the agile solution Jira

– Participate in the design of strategic recommendations for clients (IVR redesign, network infrastructure review) – Assist consultants in writing deliverables – Analyze of the impact of internal and external communication strategies and creation of tools to promote offerings

– Application of the Home's sales strategies – Reception and handling of customers in the context of building strong customer relations