Sonia Ouadhi

L1 Tech Support for both Actito and Qualifio in French, English and Spanish. Areas and tools: UI, API, Deliverability support, Zendesk, Jira, HTML, CSS - HTML/CSS, JSON correction - Processing and follow-up of tickets through the different internal ticketing tools. - Support for the company's Webservices / APIs - Incidents include technical problems or problems with the use of the platform, doubts about the implementation of the different functionalities of the tool and integrations with the different connectors.

Skills: Sass · TypeScript · Adobe Creative Suite · CSS · JavaScript · Angular · Responsive web

MATIAS MASSO, S.A. is a comercial dealer who imports european and american products and distributes them on exclusive basis to Spanish, Portuguese and Andorra markets. I had the honor to be part of the team and bring my contribution each day that I worked there. I used everyday: InDesign, Photoshop, Excel - Sending information about our products through Excel sheets, always adjusting to the distributor's needs, innovations brought to the process - Social media networking, including public relations with influencers, organisation of the raffles as well as promoting products and answering to the audience. To that ought to be added the most creative parts of my job: graphic design for both digital and physical supports and SEO researching.

- Inbound calls + emails for the European zone, comunication in French, Spanish, English, Italian - Leads and Sales Order Entry and Management in SAP (new products and Re-Orders; delivery date adjustments and cancellations) - EDI: catalogue and orders - Finance: payment reminders, payment schedules, account statement, pro forma, invoice edition - Logistic: picking and shipment follow-up with national and international logistic companies. - Stock: detect SKU about to be out of stock to ensure a safety stock to keep providing warranties - Weekly report and statistic of orders and issues, improvement of customer service procedures

- Telemarketing - Outbound calls in English and Spanish - Obtaining contacts of company decision-makers (overcoming secretary filters, etc.) - Scheduling appointments and phone interviews

- Events organization : communication (social network, flyers, ..) - Reservation for private and special projections (phone and emails) - Ticket sales, bar (organic and regional products), library - Screening and organization of the screening according to the audience

- promoción productos y ofertas de temporada - cross-selling - preparación productos - preparación y cobro

- Community management - Communication (organization of a contest, graphic design, creation ), communication plan - Teleprospection B2B

- llamadas entrantes en francés, ingles, español, italiano y portugués - Gestión incidencias para obtener la satisfacción del cliente - información sobre el servicio